I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?
I have paid (and charged) to expand my drop box but it has not accepted pictures sent to me
What do I do?
Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free.I hope I could help you.
try to clear cache and cookies of your browser may be it's occurring due to cookies and cache.
Hi, can you tell me what is regular files? i got the same problem. I have 2 GB at dropbox and i only use 700MB but it says my dropbox is full. I checked it says 1.5GB is regular files. I don't know what regular files it shows. I have other files in my documents at computer but i did not sync that to dropbox.
Please help.
I have the same problem. I have 2GB and only sync my file 700MB to Dropbox but it says i have 1.5GB regular files. I do not connect my documents to Dropbox, only one file. What regular files does it refer to?
Hi @Dewi Morifa, thanks for taking the time to message us!
If you're referring to the standard files on this page, then it means private files on your account, those that aren't in shared folders.
You can check the size of files and folders using these steps to see if there are any large files on your account.
If you need any more details, feel free to message back!
And don't forget to delete all items from your trash after delting them from your folder.Btw, is there a way or a feature where I can see the size of all files within my dropbox folder, based on size? That could help users identify the files that take up the msot room and decide if they want to delete them or not.
Android users have a big advantage in clearing up space in their Dropbox because they get the best possible tool to do that. Unclouded is simply brilliant and does things that no other app does.
To begin, sign in only with your Dropbox account and not any other cloud account, even though you have options for those. At this point, you only want to analyze your Dropbox account, nothing else.
By default, you get an overview of your files and folders. Go to Menu > Categories to see what types of files dominate the things stored on your Dropbox. A quick look showed me that I had stored several comics on Dropbox, and was able to remove them. Similarly, you might be able to remove videos or images, or MP3s in one swoop.
Next, go to Menu > Duplicates, where Unclouded will show you several files that appear twice. Long-press a duplicated file, tap the three-dot icon in the top right and choose Select All. Now, just start tapping one copy of each file so it's unselected. When you're done, delete the rest by tapping the Trash icon. To me, it was surprising how many of my files repeated, and I ended up clearing up a lot of space through this step. If you've installed Dropbox on Windows, there are tools to find and delete duplicates.
Then, go to Menu > All Files, and tap the second icon from the top right, which looks like three lines of different lengths. Tap Large to Small to sort all files (including those within folders) from largest to smallest. Now select the files you want to delete and get rid of them. Remember, you got rid of duplicates, so this is the last copy of this file on your Dropbox!
Finally, sign in to Unclouded with your other cloud storage like Google Drive, OneDrive, etc. Now, run through Menu > Duplicates again to see which files on Dropbox also appear in your other cloud drives. That way, you can get rid of the file on Dropbox, whereas it can stay somewhere else where you have more space.
Unclouded is so powerful that if non-Android users want to manage Dropbox space, you should emulate this Android app on your PC or run this Android app in Chrome on any operating system.
Download: Unclouded for Android (Free)
Hi ;
You may try the file compression technolodgy. You may compress the files in form of zip or rar. You may download 7-zip https://www.7-zip.org/
You may do this too - https://www.dropbox.com/getspace
There are pretty tons of solutions. You may google some problems.
This will help you a ton. Believe me.
Skas Xaritson,
Record Producer.
In my experience when using Dropbox, there is almost no way to free up storage space on Dropbox, even if you've permanently deleted files to free up storage space on Dropbox. If you really need free space on Dropbox, you can upgrade your Dropbox account for additional space, or using ZIP, 7-ZIP, or RAR compression technology to compress your files and folders. Or you can also use Dropbox together with other cloud-based file and folder storage services, such as Google Drive, Box, Mega, or OneDrive
Hi, I would recomend trying the steps to get more free storage and see if that helps. Here is a link to the dropbox website: https://help.dropbox.com/accounts-billing/space-storage/get-more-space
Try tranfering some of your files to google drive one drive or box that may help
go to setting and delete the extra files
Go to Setting and delete the extra files
I ultimately left DropBox and switched to sync.com.... Spent too much energy trying to get down to the limit without seeing reductions in space used and got tired of the constant haranging to "upgrade"
Dropbox won't even let me open to delete files and open space. Only option it gives me is to start paying.
??
My Dropbox was at only 60% full when a system crash required me to do a factory reset on my phone (which also has Dropbox installed). As the phone came back up after the reset, it started uploading file after file, until the Dropbox storage was totally full. Is there any way I can delete just the duplicates that were re-uploaded after the factory reset? Thanks!
I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?
Just delete the files or save them on another computer.
Sometimes you dont even have to delete them permanently
Having the same problem on a basic account, with Dropbox showing exactly the same size (5.76gb of 5.5) as before deletions (700+ files), before clearing cache, and before signing in and out multiple times. None of the remedies listed in this forum have made a difference.
Is there a time schedule Dropbox follows before updating its records (it's been 23 days since I started getting notices that my account was full and need to upgrade)?
The number of queries about this confirms there is a significant issue.
Thanks,
Jay,
Thanks, but your response did not address issue one bit. As I mentioned, the size of the account is stuck at 5.76gb and never moved even after deleting 700+ files and signing in and out of the account. I have only 364mb of shared files, no way that is the problem. I cleared the cache, and that had zero effect. Dropbox started alerting me that I was getting close to full a couple of months ago. Since I reached quota nothing I did has reduced the reported size of 5.76gb.
Not one community member has figured out the work around, fix for this problem. No one from Dropbox has intervened, or tried to help. Like many on this forum, I suspect this is a corporate strategy to force upgrade. I saw one poster recommend sync.com, I did not know about it. I will check it. I am frustrated and tired of this, ready to ditch Dropbox.
