First time using paper, images not showing with sharing link

Hi @nginear; thanks for joining the discussion here and welcome to our Community!

From what I gather, the issue you are experiencing is no one is able to view all the media on the Paper doc you've created and shared via a link. The full contents of the Paper doc are available only when the user is logged into Dropbox.

According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting.

That being said, I do understand how it would be beneficial to be able to share the link to a Paper doc and allow all people with the link to view the Paper doc as you've created it. However, the content will not have any issue if viewing from a signed-in state. The person you send this to will need to sign into Dropbox, or you can export the document as a .pdf or .doc and send the export instead.

I hope this clears things up a tad and I'm always around if you have any questions.

All comments

Hello @noteimporta - welcome to the Dropbox Community and thanks for using Paper!

@noteimporta wrote:
After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links.

Could you first walk me through the steps you took to do this and forward me a screenshot of the exact error message they get?

Also, is this affecting a specific Paper doc of yours, some or all?

Let me know what you find and we'll take it from there. Thank you!

(1) Not one, but all my paper documents.
(2) I click on sharing icon on the top right side of the screen and send them to my colleges.
(3) Those who click the button can see all the text but not the images nor the link thumbnails which are broken.

I tried myself in incognito mode and I experience the same thing. I can only see them through my account.

Thanks for the additional information @noteimporta!

Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this?

Thanks so much!

Since the paper contains sensitive information I cannot. The error is just the images and thumbails NOT showing, like the url/hosting is broken.

I see; thanks for pointing this out @noteimporta.

Would you like me to reach out via your Dropbox email address to have a further look internally?

Essentially, this icon on all images:

Resultado de imagen para image not found icon

Alright, how can I do that? I openned up a ticket.

Thanks for providing me with a visual too @noteimporta!

As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take it from there.

Yes, that one is ok. Alright.

I just found your ticket on our system and contacted you via that.

Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there.

bcombs

I created a DBP doc. Shared it. The viewer sends me screen shots of missing images. The images are in dropbox. They display for me, not for her?

Seccond problem>
Everytime I upload something or create a paper doc. It is instantly lost. I have to search for it to find.

No control over sort order? most recent on top? This is going to push me off of drop box. Bad UI. Customers leave. Do it or dont but not half way or the users leave.

Hello @bcombs; thanks for the report!

I have moved your post under this thread to keep things neat around our Community as it echoes the OP's query.

As I'll need to have a look at your account's specifics (devices, files etc.), would it be OK with you if I reached out via the email address that's associated with your Community's profile to work on this together too?

Welcome to our Community by the way and thanks for the feedback too.

Fiona

Hey @noteimporta.

Was your problem resolved? If you get some time, please let us know what the fix was.

Thank you in advance. Have a nice day!

lykta

I have the same problem. What was the fix?

Hi @lykta; thanks for joining our Community!

Can you please provide some additional information about the issue you're facing and send me a screenshot of the problem so I can get a visual too?

Thanks!

getting same problem – completely broken and very poor user experience

Screen Shot 2020-04-10 at 10.14.10 AM.png

Hey @garyjlee, thanks for joining this discussion.

I'd be happy to help with this. Are you previewing the doc on the website or the Dropbox Paper application? Is this the case with all your docs or just this specific one? Have you tried any troubleshooting steps?

Feel free to add any additional information.

Thanks!

yeah, it works viewed in paper but not in preview, nor in any sharing links. this seems like a pretty glaring issue that renders paper pretty much unusable for sharing purposes. weirdly, the first image is displaying fine in the preview but all others in the doc are broken. i redacted it from the screenshot so as not to reveal too much.

not sure what troubleshooting steps you're referring to but i tried to remove all images and reupload them and the problem persists.

So just to clarify here @garyjlee, are you having this issue when previewing this Paper doc (or does this happen for all of your docs?) while logged out from your account and/or through a link you created to share it?

Also, can you let me know the source of those files? Are you uploading them from a local folder on your computer or from are you inserting them from your Dropbox account directly?

yes, the images are broken when not viewed in dropbox by a logged-in user.

i tried both – dragging from my computer and also embedding from dropbox files. broken either way.

nginear

I am having the exact same issue. First time using Paper, trying to send viewable links to customers, just broken links to the images.

A host of other issues when shared too, so not a good start.

- Can't select and copy text when viewed with share link

- Auto inserted page breaks in view mode, instead of continuous like owners view

- PDF's just render as long HTML link instead of screen shot like in owners view

Looks and works great when I use Paper, just terrible experience on when sending to someone else.

Hi @nginear; thanks for joining the discussion here and welcome to our Community!

According to our devs, this is actually intended behavior. I understand this is probably not what you were expecting.

I hope this clears things up a tad and I'm always around if you have any questions.

nginear

Yes, it clears it up, but it's pretty disappointing. I'll have to use a different tool from now on.