Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I continue to have this issue with iOS 14.2 - even after ensuring that all apps are up to date. Anyone have any current information on this?
Some excel files , in my iphone, comes with a new name "original.xlsx" and after enter the password it shows "Descryption failed". The same problem occurs with others excel files. How Ican fix it?
Thank you
@Guizola wrote: Some excel files , in my iphone, comes with a new name "original.xlsx" and after enter the password it shows "Descryption failed". The same problem occurs with others excel files. How Ican fix it?
This is not a Dropbox issue. It's caused by the iOS 14.2 update that was released recently.
yes, I do. Thank you.
Apple (and Dropbox) still gets "Decryption Failed" on iOS 14.3 password protected files. If Apple doesn't fix "their" problem, will there be a Dropbox fix or work around? Until then, open the document in MS app on you device. That works!
Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory "solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is "not our problem, talk to Apple, or Microsoft, or anybody". Really?
Yeah really Kev. It's an Apple issue, not Dropbox. I would suggest you move on to Apple discussions.
anyone can help me fix this problem?
Kev19,
I don't know why you and others think this is a Dropbox issue and are blaming Dropbox. I read this often despite the number of posts here and on the Apple and Microsoft Forums explaining that the issue is caused by a change in how Apple is handling these password protected files.
JohnK2 is correct, this was caused by Apple and will only be fixed by Apple - that is "if" they decide to revert back to their formal handling of these type of files.
Go find a work around solution that you like, there are a few mentioned on this Forum. I say one that you like because I am not convinced this was an oversight by Apple and therefore your personal work around solution may become your new way of opening these password protected files.
We all hate change that we perceive as a step backwards but unless we sit in the Apple Engineering/Design center, we may not fully understand the rationale behind them. I too hope this was a mistake but to be honest, I rather like my work around for the reasons I have already posted on this site. It is now my go to solution and I don't even find myself trying it the old way due to the new way having more benefits.
So Kev19 and others, get on board and move forward, its 2021 and we all want to leave 2020 behind us :grimacing:
Hey, @alvileomatthew, welcome to our community.
Sorry to hear about this. Can you tell me more about it?
- How are you trying to open these files, exactly?
- What types of files are you having trouble with?
- What device and operating system are you using?
Let me know, and we’ll go from there!
I got a new iphone w/ the new operating system, and was having the same error msg. I tried everything mentioned here, even linking the phone with the "Other Source": Dropbox. That didn't work either. Until Apple fixes this, at least I can open it thru the Excel app.
Marla
I'm posting this agsin because people seem to still be struggling with this. The work around is not elegant, but it works:
"I diiscovered the work around to this. After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square. Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed). Re-enter the password and the file opens."
I'm finding that the after clicking to open a password protected document in Dropbox, the above mentioned square appears routinely at the bottom of the page.
Thank you - although opening thru the Excel app works, I'll use this way, as once Apple fixes the problem, opening from Dropbox will work seamlessly.
If my boot lets in water, the boot is not up to the job. I shouldn’t have to cover my boot in a plastic bag, except in an emergency. Apple provides the environment, Dropbox is a service. IMO Dropbox needs to adapt its service to the environment, or at the very least, work to change the environment. Blaming the other guy for months is pointless and unhelpful. The workaround is a plastic bag. Dropbox is no use to me if it can’t sort this out.
@JohnK2 wrote:Read my lips! It is an Apple problem, not Dropbox! People need to read all the posts. There are workarounds for this issue if you just read!
John, sorry but just reading your lips doesn't make it true. Do you code for Dropbox and know it's not their problem - or are you being helpful, like everyone else here? Of course there's a clunky workaround, well described by many contributors, but it shouldn't have to be there for months. Yes, I'm asking Apple to sort it as well. I can't even access this forum from my phone now, I have to use my computer. Bottom line for me - Dropbox is a service provider in a changing environment - so I'm participating in this discussion in the hope that they will read and resolve the issue.
Personal perspective: It would sure be nice if all the companies around the world would play nice with each other, keeping in mind that they exist only for us, their customer. However, and as unfortunate as it is, that's just not reality. Yes, Apple caused this issue and again while it would be nice if Dropbox, in this case, recognized that and somehow resolved it, I simply do not see it in their future.
The issue exists within the firmware of the Apple device, which of course no one else is privvy to but beyond that, I am starting to believe Apple did this deliberately. Certainly they knew that all we had to to was to install the free Microsoft app on our devices, which they kindly allow via their App store even though Microsoft is in some ways a competitor, and the issue would go away. However, its actually more than that, when we use to open within, say Apples Mail program, we would get a Preview version of the file, not the actual working file. For me, this was enough as I didn't need to actually be in the opened file as the Preview allowed me to copy and paste from it.
However, Preview had its viewing limitations that have now been elimiated by opening the file in its native app. Even if Apple fixes this or changes back to the way it used to be, I will continue to open my password protected files in their native app and I can tell you that it only takes between one and two seconds to do it. All I have really lost is the ability to Preview the file from within the Apple Mail app. Now, I can actually work within the file when I want to so for me, I like the "work around" better now that I have gotten used to it. So stock up on your plastic bags, there is a part of me that says this was a deliberate change and there isn't anything Dropbox, or One Note or Google Drive any other companies hosting server can do about it since it relies upon the Apple devices firmware.
Oh wow! Dropbox doesn't support decryption?? Isn't that how hackers get through?
I have the same problem. No fix found as yet.
I also was able to open my password protected document in Excel app on my phone. But!! Now I have to buy an Office 365 Subscription to EDIT and SAVE any changes!!
Meanwhile, I am unable to see the work I need to see on the go using my Iphone with the os14. upgrade. I have two dropbox accounts, one work, one personal, both with password protected files.
Has anyone contacted Apple with this issue??
Oh, now I see all your posts about Apple. Contacting them doesn't help Yes, corporations are playing games with consumers. What's new?!
I am trying to read all other posts as we speak now. However, no one has given me a solution to being able to EDIT and SAVE when using Excel on my iphone. I have to buy 365 subscription and I don't want to spend the money!
I did that, but now Excel won't let me EDIT and SAVE without buying a 365 Subscription! I don't want to spend the money.
