Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I am having the same issue..
I was on the phone with an Apple senior support tech doing some password protected file testing and we sort of concluded a couple things:
1. Either Apple will come out with a solution in an upcoming iOS release (guess it wasn't 14.3 from what Nealwald just reported
2. It may not be a bug or an accidental change in that it sorta fits within the direction Apple has been going with their OS releases for either mobile devices or desktop/laptops as it pertains to third party apps/programs.
I've already made my work around the standard operating procedure for me but I don't use Dropbox like a lot of you do but would encourge you not to wait for an Apple solution :-0
It does feel like Apple is going to let this ride as defualt behavior. To me it is not really a dropbox issue, more of an issue opening any password protected office file on an ios device. We have also changed our procedures to open in the native app which resolves the issue. Thanks to Martz and everyone who helped troubleshoot this issue. Happy Holidays and stay safe.
Thanks everyone. Having started this post a number of weeks ago and freaking out that I was unable to open encrypted files at the time, I too believe that Apple is simply trying to force us to use their own apps like "Files" iOS. Using their app works perfectly for all encrypted files. It's really too bad they don't give a hoot about third party app. So be it!
thanks to all.
I tried opening my excel encrypted file as instructed, but I don't see a blue "open" on the screen. Still not able to access the file?
Bonjour,
J'ai exactement le même problème que Lynnegel et la solution donnée (et que j'ai aussi eu recours), à savoir ouvrir le fichier excel, est fort inconfortable. Ceci depuis la mise à jour de l'Iphone. J'espère que Dropbox va s'adapter à ces nouvelles contraintes d'Apple sinon, on va tous migrer sur d'autres nuages.... Ce serait dommage, non?
Oui, moi. C'est très embêtant car c'est un fichier que j'utilise bcp. Seule solution c'est de l'ouvrir avec excel, mais je trouve que ce n'est pas à nous, utilisateur, de subir ces contraintes. Il me semble que Dropbox devrait s'en inquiéter
J'utilise la traduction informatique: -0Le problème racine n'est pas Dropbox, c'est Apple. Dropbox ne peut rien faire. Ne vous attendez pas à une solution de Dropbox ou de Microsoft ...De plus, cela pourrait être fait par Apple délibérément, vous devriez donc trouver votre propre solution. J'espère que vous pouvez lire ceci :-)
Can we please get a translation?
Sorry, :-) They are saying the exact same thing as the rest of us and they do not like the work around. I posted that they might as well get used to it because it is not a Dropbox issue and neither Dropbox or Microsoft are going to fix it and for that matter, Apple may not either so find an alternative solution and go with that. Someone on the Apple forums already posted that 14.3 did not fix it.
Depuis quelque temps j'ouvre mon fichier protégé par mot de passe avec excel ce qui m'embête profondément. Ce problème je l'ai uniquement lorsque j'utilise mon IPhone (XR). Avec les autres appareils, sous Windows, je n'ai pas ce problème.
Ce n'est pas sûr que Microsoft fasse quelque chose pour régler ça.
Tant que la petite gueguerre qui se livrent les deux géants, Microsoft et Apple, persiste, nous les utilisateurs, allons devoir choisir notre camp pour ne pas avoir à subir de bugs. Ils savent qu'on n'aime pas qu'on nous sorte du petit confort où tout marche bien. La preuve est ce forum où l'on perd notre temps précieux à chercher la petite bête qui ne fonctionne pas. C'est exactement ce que Microsoft ou Apple cherchent: fidéliser le consommateur à une seule marque. C'est dans l'air du temps la polarisation, non?
Nous avons probablement de la chance qu'Apple nous permette même d'installer un produit Microsoft sur un téléphone Apple. Son affaire, ne le prenez pas personnellement
We are probably lucky that Apple even allows us to install a Microsoft product on an Apple phone. Its business, don't take it personally
my iPad mini5 suffers the same problem. My work around is simply by pressing the blue ‘open’ button. That way an excel app can be downloaded from the store (free).
You can choose to translate easily with Chrome. There is a banner that appears at the top right, you have to click to translate from French
Correct. C'est un problème causé par Apple. Vous rencontrerez ce problème, quelle que soit la plate-forme sur laquelle vous vous trouvez, à condition d'utiliser un appareil Apple iOS.
Correct. Its an Apple caused issue. You will have this issue no matter what platform you are on provided you are using an Apple iOS device.
I take it that you haven't read any of these threads?
After the last IOS Update I have problems opening Word documentes that are secured with a password. No problem on Macbook but on Iphone and Ipad.
The opening procedure starts but after typing the password and OK it sais:
"Descryption failed (null)"
Any ideas how to solve this?
Thank you very much, Kai
I diiscovered the work around to this. After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square. Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed). Re-enter the password and the file opens.
Kai
In absence of any proposed fix by Microsoft or Dropbox, the best solution appears to be to open the file with your editor.
So far only way I have found around the problem.
Steve
If you have MsOffice great. Otherwise access the files from a different platform convert to pdf and save alongside the original. You should be able to open the pdfs but of course there is not much that you can do with them.
Thanks. I figured out that workaround as well, but it's not particularly convenient. One would hope that Dropbox would eventually fix the problem, since there are probably thousands of people who have encountered it and they're not all likely to run across this dialogue.
same problem, I don't yet see a fix in the replies?
