Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Simply, go to the App Store and re-download Dropbox. No need for Customer Service.
Same here. Password protected Word doc "Decryption failed (null)" will not open.
I have the same issue. I am on iPhone 8 running iOS 14.2.
Get the "decryption failed (null)" message, and it looks like an iOS issue. To overcome the problem, I installed Excel, signed in and click on the "Open" blue button on the "encryption null" screen on Dropbox and it opens the relevant file (Excel, Word, PowerPoint) in the Excel, Word or PowerPoint app. Enter the password and it unlocks the file.
It's not seamless as opening it from the Dropbox app, but it allows to view (and edit) the file to say the least.
I'm experiencing the same problem. I found that going back to the original Word document, and resaving it as a .doc file (not .docx) is a workaround.
When you do this, you may get a warning that .doc file encryption isn't as strong as .docx encyption; I think that could be a clue to what is happening, and the problem is that ios14.2 has a problem with the stronger encyption. But falling back to .doc is a temporary workaround until Apple fixes the problem.
I did what others have suggested as a work around until DropBox fixes the problem.
My password protected files in DropBox are all Excel Files. They open just fine with the passwords on my desktop but not on my phone. I downloaded the Excel app on my phone. I gave it permission to link to DropBox files on my phone.
I can now open them in the Excel app (with the passwords) just as quickly and easily as accessing Dropbox. And the files can be emailed/copied/saved from Excel.
I hope your files can be opened with an app that you can do this same work around with.
I have updated to apple software to 14.2. I am trying to open a file that is NOT encrypted, and I get a message that "decryption failed. null." Can anyone help me?
Daphne,
I have the same issue with IOS 14.2 update and not being able to open password-protected docs in Dropbox. My ticket # 11621879. Please let me know how to resolve this issue.
Thank you,
Lynne Gellman
Hi there @lynnegell; thanks for joining our Community!
This seems rather strange; can you reboot your device and try to access the same file again?
If the issue persists, could you let me know if you're able to access it normally from a web browser?
Thanks!
Hi, I CAN'T OPEN AN EXCEL FILE PROTECTED BY A PASSWORD WITH AN IPHONE IOS 14.2. (IT NORMALLY OPENED IT UNTIL THE LAST UPDATE AND THE PASSWORD WAS CREATED WITH EXCEL INTERNAL ULTILITY)
I INSERT THE RIGHT PASSWORD AND DROPBOX REPLY "DECRYPTION FAILED (NULL).
(I TRIED ALSO WITH AN IPAD, NO WAY) WHILE IT'S POSSIBLE TO OPEN THE SAME FILE FROM MACOS 10.15.7, IT WORKS PROPERLY.
I ALSO TRIED TO CREATE A NEW PROTECTED FILE, UPLOADED ON DROPBOX, BUT AGAIN IT'S IMPOSSIBLE TO OPEN IT.
HAS ANYONE FACED THE SAME PROBLEM?
THANKS
So, can someone else try this to confirm please.... from Word or excel... save a copy of the file that won't decrypt to Dropbox.... now see if that file opens in Dropbox view..... mine did.
Unfortunately, I created the file in Dropbox, so there's not a copy in Excel for me to open, unless I'm missing something. If so, please let me know.
Thanks.
Thanks very much for your response. I did install excel, and I am able to open the doc by clicking "open" as you suggested and then typing in my password. The document is very ****** to read in excel, but at least I have a work-around. I sure hope dropbox comes up with a fix, however. Thanks again!
Just so everyone knows - this isn't a dropbox issue but rather an IOS issue as it is happening on my OneDrive encrypted files too. Just letting you know.
Try saving a copy of the file. Save the copy in Dropbox from excel or word app. Then go to Dropbox and try opening the copy you just saved.... it worked for me. I then deleted the original and renamed the copy.
After iOS 14.2 I have the same error in Excel and Word password protected documents
Error only on my iPhone and iPad but my Macbook isn't an issue at all.
Apple has to fix this I guess.
Yup, just noticed the same issue today. I ordered a couple iPhone 12's, they came with iOS 14.2 installed. I also have an iPhone 7 that now has 14.2 installed and an iPhone 11 with iOS 13.6 installed. I've done a few tests, as follows:
1. Took an old password protected Excel file that I have been successfully opening for months on my iPhone 7 when it was running iOS 13.x. Using my iMac, I attached it to an email and emailed it myself. I then opened it on my iPhone 12 running 14.2 and it asked for my password like normal but after entering it and tapping Go, I got the blank white screen with Decryption Failed (null).
2. I then sent that same file to my iPhone 11 running 13.6 and it opened just fine, just like always
3. I then sent both phones (11 & 12) an unencrypted Excel file and it opened just fine on both
4. I then Opened Microsoft Office Updater on my iMac and updated to their latest level, hoping that would work but no, it didn't make any difference at all.
5. I then called Apple and was told its a compatibility issue that Microsoft owns. Yes I suppose it could be that Microsoft has not yet combed through their software to ensure full compatibility with iOS 14.x but I sorta found that ****** to swallow. I hate calling Microsoft, they're tech support sucks.
6. I then decided to create an Adobe pdf file and password protect it. I sent that via Mail on my iMac to my iPhone 11 & 12. I was successfully able to open that password protected file on both the 11 running 13.6 and the 12 running 14.2. Hmmmmm, maybe it is a Microsoft issue after all, but I don't think this is a conclusive test.
7. At that point I decided to search for the issue and came across this forum, while I use Dropbox, I don't use it for cloud type file storage but found this thread interesting to read and thought I'd post my experience today.
8. I downloaded Microsoft Office, Excel, etc on my iPhone 12, made no difference.
I also could open a pdf encrypted file so I'm sure now it's something Microsoft has to fix.......
Interim Success
Ok, I've done something else and it works though I still believe Apple has an issue since I have read that 14.1 does not have this problem but at least this works.. .. so, I ended my last post with #8, so here is #9 :-)
9. I took the Excel password protected file that I could not open from Mail on my iPhone 12 running iOS 14.2 and instead of opening it, I long pressed it in Mail until I got a pop up menu with choices. I like choices :-) I chose to Save that file in the Apple "Files" app on my phone. The File app comes standard with iOS. I then opened the Files app and tapped the password protected Excel file I just put there, it prompted for a password, I entered it and it opened just fine.
If you read my last post, I had to install Excel on my phone, no biggie but this is why it worked because it opened in Excel. BTW, Excel, Word, etc is free from the Apple App store. Once downloaded to your phone you do not need to sign in to any of the Microsoft apps.
10. I also went to the Apple App store and downloaded the "Microsoft Office app for iOS". I then deleted the Excel app I downloaded earlier. So that left me with only the Microsoft Office app for iOS on my iPhone running 14.2. I then repeated step #9 and it worked, it still opened it in Excel so there must be the full Office suite living within the Microsoft Office app for iOS instead of having the individual apps of Excel, Word and PowerPoint. For me this is fine, the less apps on my phone, the better.
11. I will assume this same procedure will work for Word and Powerpoint but haven't tried it yet.
So until Apple fixes the issue, there is another way to open a password protected Microsoft Office file on an iOS device running iOS 14.2
I installed the free Microsoft Excel and could open the password protected file. Case is closed 😉!
Right Howie_nl but if you install the Microsoft Office app, you should be able to open Excel, Word and PowerPoint encrypted files. The reason I like this better is that instead of having three Microsoft apps on my phone, I only have the one.
Same with me, I use MS Office on my Mac but I have a few encrypted Excel files I keep on my iPhone and need to open them on the iPhone when I travel. Of all the apps/programs I have, the only ones I ever have issues with are the Microsoft ones :-(
I solved my issue.... one encrypted .docx file would open in Dropbox, the other would not. I opened the "bad" file in Word... saved a copy back to Dropbox. Went to Dropbox and the new copy was able to open with the password... no errors... I deleted the "bad" one and renamed the copy to the original.... it now opens both on my iPhone & ipad on the Dropbox app.
try it... it may work for you...excel or word...
