OOPS something WENT WRONG W/ Opening files

Does this happen on other browsers as well?

What about through an incognito window?

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Hi @Trillman88, let's see what we can find.

You mention that you click on the three dots to open the file.

Does the file not preview when you click on it directly?

A screenshot of the error message would also be very helpful.

Thanks!

I can see it in preview the file will open but when I click the 3 dots and open in excel so that i can edit the file it states "Ooops Something went wrong"

Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel" Screen Shot 2020-10-30 at 1.08.44 PM.png

Does this happen on other browsers as well?

What about through an incognito window?

let me give that a shot

it does seem to work in incognito window!!! Thank you!

Take as long as you need.

Thanks!

Edit: Glad to hear that!

If anything else comes up in the future, just give us another shout.

I hope you have a wonderful weekend ahead!

Why does that make a difference?

There might be an issue with your browser's cache or a specific browser extension @Trillman88.

Let us know if you have any follow up questions!

How do I change my browser Cashe? I've been using google chrome.

You can try these steps to clear it @Trillman88.

Let us know if you have any more questions in the meantime and happy November!

JonasKam

Hi,

The same issue but it doesn't even work in incognito just keeps reloading nonstop. It does work on my android phone. Any help guys?

Hey @JonasKam; thanks for joining this topic and sorry to hear about this.

Can you please let us know if you get any different results on other browsers?

JonasKam

Hi,

it seems to work on Edge but let's be honest I can't really work with Edge. Any ideas regarding Chrome?

If it persists after clearing your cache and/or an incognito window, try updating it your browser to the latest stable version, Jonas.

This might do the trick for you!

Arika D.

Hi, this was super helpful, I can work in Incognito, but even clearing my cache didn't help. Is there any other thing I can try?