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Exporting to Instagram problem

I use dropbox to move pictures from my mac to my iphone, and then export them to instagram. Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture. It doesn't let me crop or edit in instagram. Any ideas what to do?

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DezignerDude

I had similar issue in an Android phone. Try these
1. Make sure you have given storage access to both apps Dropbox and Photos app. Just double check usually it’s on.
2. Go to Dropbox app and tap on ‘3 dots icon’ or More options icon. Then select make available offline.
3. Now go back to Instagram and select the file location of Dropbox to select your image file. It should open now.

It seems Instagram can’t access direct dropbox files yet. They must be on storage somewhere. Cheers

All comments

Tommaso Cilo

hello, i think there is a problem in the dropbox app in the 'share' function. I can't share a photo in the instagram feed.

Before this function worked correctly

Walter

Hi there @Tommaso Cilo; thanks for joining our Community!

As your inquiry seems to echo what has been discussed on this thread, I moved your comment here.

Whenever you get the chance, please take a look and let me know if you have any follow up questions.

Thanks!

Benjamin M.

I've been having the same problem for about a week. Ever since the last Instagram update I cannot upload from Dropbox directly using the export feature or Hughes photos originating from Dropbox uploaded via the preview app. I've also tried going through Instagram in selecting Dropbox is the folder from where the pictures are that doesn't work either. I've uninstalled and reinstalled Instagram Dropbox and preview app. But it appears that it's a Instagram issue and based on the comments I'm seeing here it might be the version of Instagram for Android as I've yet to try it on an Apple device ir see comments that its not working there..

I did send it email to Instagram.

Veecee8

Has anyone fixed this issue yet? I have the exact same problem and I've used this function for years.

rahulbarua

Now I can't upload pictures from dropbox to instagram. Now its disturbing. I am trying from android mobile. Its disturbing from 1 week. Please solve this problme.

Matt Duke

Hi,

Same problem here. Started about 2 weeks ago. Samsung S9 running Android 10.

Export to Instagram Feed generates "Unable to load image" error. Export to Instagram Direct works fine.

Both Apps are up to date.

Cleared cache on both apps.

Cleared Instagam data.

Gave @DezignerDude solution a try.

Problem still persists.

Found temporary work-around by using Export/Save to device and uploading to Instagram from phone storage.

FreekDirkx

Same here. The problem still exists..... I reported the problem to Instagram...no response yet

Redleigh

I am having the exact same problem as everyone here has expressed, and have tried all suggestions I could possibly find online and here. Nothing has worked. Samsung S9 phone too.

TruNLee

Saw a posting about this marked SOLVED but the solution does not work for me, trying new discussion. I have had NO problems uploading photos from my dropbox into Instragram until about a month ago. Now when I try, a message "unable to load image" flashes briefly. The proposed solution says to add the photo to your device, which I assume is the same as selecting the 'Make available offline' option, which I have done; makes no difference. I've tried two ways to add to Instragram: (Method 1) Open Dropbox, navigate to the picture and select it, open the 3 vertical dots menu, select Export, select Instagram Feed. (Method 2) In Instagram, click the New Post Button, click the down arrow for more options at top, choose other, choose Dropbox, navigate to picture and click.

Both methods display the brief "unable to load image" message.

I am using a Galaxy S6 phone model SM-G920V, Android 7. All updates have been installed. Have tried on various pictures, various sizes, makes no difference. Turning the phone off and on has no effect.

ds13

I am trying to send files (jpeg) from dropbox to Instagram. I hit export to Instagram feed and then the file looks like it's downloading and then I get a message that says "unable to load image". Please help me figure out any way to transfer the jpeg files from dropbox to my phone storage, as I can not seem to open any image transfered from dropbox.

Benjamin M.

Instagram just pushed out another update within the past few hours but apparently this issue was not addressed so I don't see it being fixed anytime soon unfortunately

simchaxs

So annoying, how do we know they are aware of this hitch? It's been nearly a month now...:(

Benjamin M.

I sent an email to Instagram support team about a week or more ago and then I this morning after seeing the update that did not fix the left a review on Instagram with a low rating explaining the issue; so they've been notified whether or not anyone's actually seen it and taking initiative is a different question LOL.

HJJ

I upgraded my Dropbox account precisely so that I can use it for Instagram. Never had a problem until now. Complete pain. I have a One Plus Pro

HJJ

The only 'solution' I've found is to upload to Later.com and then schedule to Instagram but unless you have a paid version of Later, it doesn't Autopublis and you have to type in the text.

Benjamin M.

I'm surprised that works. I had been using the preview app and that does the same type of thing and that wasn't working either.

Benjamin M.

Just tried using the preview app for Dropbox and the free version of that works as a workaround. The free version will not Auto post but you can pre-prep your hashtags. Well it doesn't Auto post you can set it to send you a notification for when you want to post it.

Lusil

Hello everyone! Thanks for your ongoing reports on this.

I just wanted to let you know that the team is aware of this. As soon as we have an update, we'll make sure to get back to you as soon as possible.

Thanks again!

somersetforever

I'm having exactly the same problem, until just recently I could always upload images from dropbox to instagram, now whenever I select an image from dropbox I get the same 'unable to upload image' error. Really frustrating. Using Android tablet, and doesn't work on my Android phone either

somersetforever

But until recently had no problem, this has only happened about 2 weeks ago..........

somersetforever

Tried this, but still not working, unable to upload still happening

shironet2

I'm having the same problem,

Cannot uninstall instagram to check it as a sulotion, cause it appear as system app.

timothyfaust

I have been having the exact same issue for the past couple of weeks. Exporting to Instagram has been working for years, and about two or three weeks ago I have been getting the "Unable to load image message.

ikuz

Same problem here with Android 8.1.0 on ASUS Zenfone.

It's been working for years, but since 2 weeks ago it doesn't work anymore.

Both methods keep failing: 1) exporting a picture from Dropbox to Instagram feed; 2) creating a new post on Instagram and selecting a picture from my Dropbox folders.

I already tried to uninstall and re-install both Dropbox and Instagram (also wiping their data and cache), but the problem is still there.

The only workaround is to save the pictures on the device and then upload them to Instagram, but it's not practical and it's a huge waste of time.

I hope this will be fixed soon.

Matt Duke

My export to Instagram is working now. Samsung s9 running Android 10.

FreekDirkx

It works again! Thanks everybody for your participation. Happy posting!

simchaxs

Ditto!

Hope the problem is solved for everyone

RockinRein

Seems to be working here aswell! Yay

simchaxs

To all, such a small thing, but aren't we all glad the problem is solved )Happy posting !

See you on Instagram, hehe

somersetforever

Yep, all working again - Hooray!