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Can't update credit card details on the site

Frances11

trying to change credit card on file---HOW???

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Accepted answers

Elixir

Hi @Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

Sign in to dropbox.com.
Click the avatar at the top of any page.
Click Settings.
Click Billing.
Click Update on the Payment method tab.
Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription.

More info: https://www.dropbox.com/help/billing/change-information

All comments

Elixir

Hi @Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

Sign in to dropbox.com.
Click the avatar at the top of any page.
Click Settings.
Click Billing.
Click Update on the Payment method tab.
Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription.

More info: https://www.dropbox.com/help/billing/change-information

Lusil

Hi @Frances11, thanks for checking in with us on the Forum, & welcome! ⛵

I just wanted to follow up on this & see how @Elixir's suggestion worked out for you. Were you able to resolve your concern in the end?

Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get back to you here as soon as possible. Thanks in advance & have a great week ahead! :upside_down:

hjn157

I set up a drop box account through my apple account (mobile). I would like to change my payment method to a business credit card not associated with my apple account. Is this possible?

Lusil

Hi @hjn157!

I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that:

@hjn157 wrote:
I set up a drop box account through my apple account (mobile).

If you have any other questions, just give us a shout. Have a great day ahead! :slight_smile:

IanHaldimann

I go to settings and there is no billing link to click.

DruidUser

Me too Ian!

Rich

Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.

Rebecca Phillips

I have no Billing link to click

Lusil

Hey @Rebecca Phillips, thanks for nudging us on this thread!

If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab.

Let me know what you find - thanks!

jeffsmorris

I have no billing tab in order to update my credit card. I am a paid user since I just received a credit card charge from Dropbox.com (which helped me realize I no longer use that credit card and have to change it). I did not sign up through Apple as I don't have an Apple account. How do I change this credit card??

Walter

Hi @jeffsmorris; thanks for joining our Community and happy Monday!

At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You should be able to verify if that's the case by looking at the account's plab tab.

Could you try our self served look up tool and see if the email address that's associated with the charge in question matches the one you see on your account's settings online as shown within your screenshot?

Let me know what you find!