I have in the past been able to right click a file or folder and get the option to "Copy Dropbox Link". As of about a week ago, that option stopped showing up. How do I get it back?
Hi Lusil,
I also have the same issue. Since resetting my dropbox password a week ago (the account got hacked), I can no longer see the 'Copy dropbox link' when I right click a folder on my desktop app. I am running a Mac and have done all of the things sufgested so far (unlink, relink account, reinstall dropbox, relaunch finder app, restart computer, unsync and resync folder in preferences, etc, etc.). Can you give me any otehr possibles solutions? Having to go into the web dropbox is time consuming inorder to share multiple files and folders.
Many thanks
@thylacinedesign wrote: I also have the same issue. ... I am running a Mac
I also have the same issue. ... I am running a Mac
Is Finder Integration enabled?
Yes - Finder Integration is enabled for Dropbox
Hi
This is a problem for me too. I can see the icon on my mac but just can't see the 'copy link' option anymore. This is so frustrating. How can I get it back?
Hey there @MarthaBryce, sorry to hear that you're also having trouble with this.
As a first step, could you try quitting the desktop app and refreshing Finder?
More specifically, to do this:
If that doesn't do the trick, could you please send me a screenshot (without any personal info) of what your Dropbox icon shows when you hover over it?
Thanks in advance!
Hi all!
Could you let us know if you're still having this issue or if you resolved it at the end? If you did resolve this, what worked for you in the end?
Hi,
Have you been able to fix this? I have the same issue...
Thank you,
Diana
Sorry to hear you're also having issues with this too @DianaScutelnicu - let's see what we can do now!
Just to make sure we're troubleshooting the right thing here, could you get me the desktop app's exact status as shown within your computer's system tray/menu bar?
If it's not running, you'll need to re-launch it or even re-install it Diana.
Let me know what you find and welcome to our Community!
I have the same issue - have tried all the things - has there been a solve for this one?
Sorry to hear that @jasmintulk.
Just to ensure troubleshooting now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar?
Thanks!
Hi, Yes, I've been contacted by someone from Dropbox Support called Jackie, I sent a few screenshots and the problem got fixed.
It's worth sending them an email and get in contact with them directly.<support@dropbox.zendesk.com> - their email address.
I hope this helps.
Hi Lusil and Walter,
Thank you for being in touch regarding our dropbox isues (and apologies for the slow repsonse).
We are still having the dame issue on 2 of our company computers - 'Copy Dropbox Link' not showing up on the desktop folder.
A screenshot of the info that displays when I hover my mouse over the app icon is below.
Thanks for your help with this
Minnie
Hi Minnie, welcome back! I'd be more than happy to have a better look into this with you.
I've sent you a ticket to the email address associated with your Community profile, so when you have the chance, please check your inbox for my latest message.
Looking forward to hearing back from you!
