iOS app opens to blank screen

Thanks for posting about this @KylieC. Welcome to our Community!

Please reinstall the Dropbox mobile app and let me know if the issue persists.

If it does, a screenshot of the blank screen, will help me suggest the next steps.

Thanks.

I’m having the same issue. iPhone 6S plus with iOS 13.2.3. Opens to Dropbox logo then goes to blank white screen. Tried reinstalling Dropbox app 2 weeks ago which fixed the problem, but now it’s happening again.

KylieC

Hi Fiona, I’ve got support working on the issue. Reinstalling works for a couple of days then it starts happening again. Have sent them a screencast showing it happening.

Thank you for the letting me know @KylieC!

@Andrew F.14 Seems like you are facing the same problem. I created a ticket for you, so our team can work on your issue as well. Please respond there and I will have your case escalated to be fixed.

Let me know if you received my email. It would be also helpful to know the version of Dropbox giving you this problem. Please respond back to this thread with this info.

Thank you!

Thanks Fiona I appreciate you getting back to me. I’ve deleted and re-loaded the dropbox app version 168.2 again today and its still opening with the dropbox logo and then going to a white blank screen again.

Thanks for the heads up in this thread @Andrew F.14.

Could you add a screenshot of how things look for other users that might be reading this thread please?

We are already working on your issue with the team. We will get back to you in the same email chain I have created.

Thank you!

Still happening, any help greatly appreciated! Now on the latest iOS 13.3. How can I upload some screenshots as requested? The first blue screen with the logo lasts for a second and then changes to the blank white screen and stays like that.

This is how you can upload screenshots in the Community.
Screenshot 2019-10-26 at 3.38.32 AM - Display 2 (edited-Pixlr) (edited-Pixlr).png

mario f.2

Same here. iPad pro. iOS and Dropbox updated. Very frustrating. Has been happening for a few weeks by now. Screenshot attached.

Jane

Hey @mario f.2, it's Jane this time; sorry to hear about any frustration caused.

If it’s not too much to ask, could you try the following steps once to see if these do the trick this time?

Uninstall the Dropbox App
Sign out from iTunes
Restart your device
Sign into the iTunes
Download and Install Dropbox
Try to sign into your Dropbox account

Please give me a nudge with the results when you get a chance to get going with that. Thanks!

Thanks this has worked. I did try this once before and it reverted back to the blank screen, but this time, so far, it's working! Thank you very much!

Jane

Thanks for sharing the news @Andrew F.14; pleased to hear my tips were helpful! 🤓

Happy Dropboxing; wishing you a fruitful New Year ahead!

mario f.2

Hi Jane, sorry for the late reply. For me restarting the iPad was sufficient. I now wonder whether it's a problem with iOS since I noticed other apps were slow (hence I re-started it). But I will let you know if the problem occurs again.

M_Cazza

I am also an iphone 7 user with a big Dropbox white screen problem. I have re-installed App three times and it works once then goes to blank white on opening.

I have rebooted phone several times too, but nothing works as a fix, so this is a serious frustration with what was a geat and well-used product.

Thanks mike

Sydney Australia

M_Cazza

Should have added that I saw the fix noted above with iTunes but since there is no iTunes on the iOS any more i cannot understand how to implement this fix. Since i was never signed in to iTunes how can I sign out, which was shown as step 2?

Thanks mike

Hey @M_Cazza! Sorry to hear this fix does not apply for you.

Please create a ticket with our support and we will look into device related details to help you more with this.

Thank you!

Same issue here. Happened a month or so ago (last time I deleted the app and reinstalled) ...and now AGAIN. Both times I've only realised when out on business and needing to share critical documents. REALLY frustrating.

Am fast losing faith in what is already expensive storage with Dropbox - a NAS alternative has never looked more appealing.

Also, why is the solution not posted here so we don't have to wait for a ticket and response?? Arghhh.

iphone: 6S+

iOS: 13.3

mario f.2

it keeps happening to me too. I solve it by rebooting the iPad pro. But not an ideal solution.

rob_trusscorp

I have exactly the same issue. Only works once after a fresh reboot. Then stops working and just a blank screen or the app crashes.

I'm assuming an os update caused an incompatablity.

I have completed the iTunes fix a few times now and even restored a backup to a previous version when it was working. Once I get the os up-to-date again the issue is still there.

tim_grove

I now have to delete this app, reinstall it and sign in every time I need to use it. Seriously this is driving me crazy, please fix it.

This issue is not solved and this thread should not be marked as so.

The Dropbox app did its own in-app update a few days ago and (although early days) I've not had the frezzing problem since... #hereshoping

Hi everyone!

Thanks for letting us know @jennieb. Happy to know you are no longer facing this issue.

@tim_grove have you updated your Dropbox mobile app? Have you tried reinstalling?

Let me know if the updates solves the issue for you as well please.

Thank you!

tim_grove

Did you read my comment? I have to reinstall it every time I use it now to get rid of the white screen. Literally the application will load correctly once before requiring a complete reinstall to use. I'm about to do it again now, 4th time this week.

Thanks for confirming you took this step and it did not solve the issue.

No need to take the same step again. I just emailed you to help more with this.

Please get back to me there. I used the address associated with your Community profile.

Thank you!

unknown

I am having the same issue, firstly on my iPhone X, and since upgrade to the iPhone 11 Pro Max, it still occurs, I have the latest version of the Dropbox app and the latest iOS. The only way to fix is either to reinstall dropbox app or restart the iphone, both of which are terribly inconvenient. As we use Dropbox for our business we need this issue to be resolved.

Nellz

I'm having the same issue as everyone else. And yes the uninstalling / resintalling works .... for a short time.

I'm travelling overseas in 2 weeks - will be away for 3 weeks and I will be relying on Dropbox access for my travel info. Furthermore I've just received a reminder that my Dropbox Plus annual subscription is about to be charged ... noting that its a 21% increase on last year. Yet most of the time when I need to access files on my iphone I can't.

What is happening re working out a permanent fix? (BTW I have an iphone 6s, operating system 13.3.1

Thanks, Nellie

Hey Fiona,

PROBLEM IS BACK AGAIN!!!! 😭😭😭😭

Arghhhh.... agree with @Nellz - increasing your charges for a service that doesn't work more often than it does, is unjust and requires far greater attention than Dropbox appears to be giving it (going by the volume & duration of complaints).

Has the root cause of this ongoing problem been identified? Would be basic customer service to communicate this with us and update as the solution is progressed.

The far more cost effective (though trickier initial setup) NAS solution is very rapidly increasing in its appeal...

Jennie

Lusil

Hey @Nellz and @jennieb, thanks for nudging us again on this thread and sorry to hear that you're having trouble with this.

Since you've already tried reinstalling the mobile app - great work by the way! - could you also try clearing your Dropbox mobile app's cache?

Let me know of any updates!