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There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.

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Jane

Thanks for your swift reply on our discussion here @TRabb!

I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end.

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!

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Jane

Hey @TRabb, sorry to hear that you’re having a difficulty downloading your files at the moment, let me follow-up with you a bit more closely & we'll take it from there.

Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try switching once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.

In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac.

If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth.

I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & I hope you have a wonderful rest of your day ahead!

TRabb

Hey Jane! Thanks for your quick response!

The issue unfortunately persists in Chrome (original browser), Safari, and Firefox. I also cleared my cached/cookies and tried using an incognito window in Chrome and no luck.

Syncing the my Dropbox to my Mac is not an option, as my Dropbox has multiple TBs of files and my Mac has about 125 GB of total storage space.

Jane

Thanks for your swift reply on our discussion here @TRabb!

lkees

Can't download files anymore. My permissions haven't changed, I logged out and back in, and reset my computer. send help

Jane

Hey @lkees, I’ve moved your post under this discussion, as I’d like to point you to the troubleshooting steps I had included in my first reply here. Let me quickly rephrase below for convenience' sake:

In case your files are located in a shared folder, you may keep in mind that you could use our dekstop application to sync them down to your pc/Mac.

Can you please have a look at my suggestions at your earliest convenience & let me know of the outcome on this discussion? It would be very helpful to me, as I’ll be able to recommend the best next steps for you.

Thanks in advance for your time & efforts & I’ll be awaiting your next message on this discussion, in order to fix this together. Until we talk again, I hope you have a wonderful rest of your day ahead!

MahaOs

I'm trying to download this folder but i get this message i tried downloading it from firefox , chrome , opera but it's the same result : firefox doesn't even give me the error message

Jane

Hey @MahaOs, I’ve moved your post into this conversation, in order to ping you to the previous hints that I had posted to TRabb above (i.e. trying again from an incognito window & clearing your cache).

Moving forward, let me ask you a couple of questions below that will help me better understand what’s happening.

Are you trying to download these files through a shared link incidentally? Does it happen intermittently or have you noticed a pattern (eg. does it affect specific filetypes)?

I'd appreciate it if you could you send me a link to the document that you're having trouble with (if you're comfortable sharing of course). For instructions on how to create a link to a file in your Dropbox, you may have a look at the steps outlined here.

Once I have this info, I’ll make sure to focus more on the issue in question on this discussion. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message!

MahaOs

https://www.dropbox.com/s/2lny2z7ydxydgo6/HandGestureRecognition_Code_and_Video%20-%20Copia.rar?dl=0

here is the link

Jane

I appreciate your swift reply @MahaOs. In order to move forward with that, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to redirect your request to a specialized colleague, who’ll investigate this issue a bit more closely with you.

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for posting us on our Forum on the matter & I’ll be awaiting your next message!

jigi

What a terrible customer service... just questions again and again and no solution... I am sure there are a great number of people who have this exactly same problem around the world using Dropbox (This question is everywhere and there's no clear solution anywhere). And the problem still keeps existing. You really should make a standard manual for dealing with this.

Jane

Hey there (@jigi), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), I’m wondering what this looks like on your end. Is it similar to what the OP on this conversation described? Have you tried any of the troubleshooting suggested on the first page of this thread incidentally?

Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help you on that as much as possible; I understand that being unable to perform an action isn’t ideal however I’m here to work towards a viable solution!

TRabb

Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.

Jane

I appreciate your feedback (@TRabb); have a grand rest of your day! :slight_smile:

fadyzkria

i am having the same error. have you found a solution? dropbox download error.JPG

Jane

Hey there (@fadyzkria), thanks for the screenshot, it has been really helpful! Kindly bear in mind that you should be able to download files &/or folders from our website as long as the content is less than 20 GB in total size. In other words, you’re currently unable to download the file you need because it’s ~87 GBs. A viable alternative to get going with the download would be syncing the file in question to your desktop using the Dropbox client instead.

I hope that this is helpful to you & please do let me know here if you have any additional questions or thoughts & it’ll be a pleasure to further clarify!

yelgarhy

I have the same problem tried all steps previously requested on this post and it seems a problem with all files on my folder can you please send me an email to share a link

Jane

Hey @yelgarhy, thanks for checking in with us! As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve already sent you a brief message back.

Whenever you find some time, please check your inbox for my email if you’d like to work on that with me & I’ll make sure to promptly get back in touch with you soon. I’m looking forward to hearing back from you!

incoherent

Like the OP, I'm having persistent issues downloading a file. I can download the folder it's in, but not any of the files within that folder. Or in any folder. I've cleared the cache. No dice. Please help!

Daphne

Hey there @incoherent,

Can you let me know a bit more info about the issue that you're having? For example, are you receiving the same error message when trying to download the file?

Also, can you let me know if you also tried using a different web browser as well as an incognito/private window?

Finally, can you just ensure that you don't have any pending browser updates as Dropbox works best on the 2 most recent versions of most modern browsers.

Let me know what you find and we'll go from there!

incoherent

Hi Daphne, yes, I'm getting the exact same issue as the OP. All my browsers are updated: Chrome, Firefox, Edge. I even tried on Safari, same issue.

Daphne

Hey @incoherent, thanks for your update!

Can you just let me know if you also tried using an incognito window on any of the browsers you mentioned? This will exclude the possibility of browser extensions affecting the downloads.

Let me know - thanks!

incoherent

Hi Daphne, yes I used an incognito window and have the same issue.

Daphne

Thanks for confirming that @incoherent!

To look into this more in depth, I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there if you'd like to,

Thanks!

nmedia

I have the same problem and i try everything but there are no response

Daphne

Thanks for joining the discussion @nmedia!

Just to cover all the troubleshooting and make sure we're on the same page, I'll need to ask you for a bit more info.

Can you let me know if you see any difference when you try the following:

Clear the browser cache and try again
Use another web browser
Use an incognito/private browsing window

Also, Dropbox works best on the 2 most recent versions of most modern browsers, so please check if there is any pending updates for your browser.

Finally, if you're getting an error message when trying to download your files, please send a screenshot of this to me here.

Let me know what you find and we'll go from there - thanks!

magdyfifa

same problem i have i would be crazy

Jane

Hey @magdyfifa, thanks for pinging us here!

If that’s okay with you, could you give my suggestions on the first page of this thread a go when you have some spare time?

If switching browsers doesn’t have the error message squared away, could you let me know a bit more info on the steps you’re following?

Thanks again!

bassplr19xx

I'm having the same issue in chrome, inogito and not, recently cleared cache - however, does work if FF?

esraamohamed

i have same problem and i dont know what should i do now ?

Daphne

Hey peeps, thanks for joining the discussion here!

Just to clarify with you @bassplr19xx you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error?

If so, can you please check if Chrome has any pending updates? Which version do you have installed?

As a first step @esraamohamed, to rule out most browser related issues please try the following:

Use another web browser
Use an incognito/private window
Clear browser cache and try again

Let me know what you both find!