I'm getting an error message "Could not start the Dropbox daemon" for a Fedora 31 install.

Hi, I just used this command on my Fedora 31 Workstaion before installing Dropbox. The Dropbox daemon starts successfully now, and the sync function works well.

sudo dnf install libatomic

Now the only problem is the tray icon keeps showing "Connecting...", but it does not affect the running.

Screenshot from 2019-11-17 00-32-52.png

All comments

Jane

Hey @Anghellos, thanks for checking in with us!

In order to make sure I’m further advising correctly, can you specify the following for me?

Did you run the installation on your terminal both times or is it a full installation that triggered the error message the first time?
Can you cross-check that this machine meets the minimum requirements?
Have you installed the missing package detailed in the error message to see if this fixes this issue?

I’ve also run a search on our system & I could see that an agent has also replied on your open ticket, so you can choose to reply on either channel.

Please let me know how you’d prefer to proceed. Thanks again!

Hi, currently i'm getting same problem, How can we solve it on Fedora 31?

Captura de pantalla de 2019-11-16 00-06-52.png

Hi, I suppose this issue is somehow caused by the new upgrade of Dropbox which shows a new version number 85.4.155 at the directory ~/.dropbox-dist/dropbox-lnx.x86_64-85.4.155 .

For I can remember, the version number was 84.4.170 before I reinstalled Fedora 31 yesterday, and it worked.

I tried to install Dropbox via both Fedora repo and the rpm package proived by Dropbox, but all failed at the point of starting Dropbox daemon.

Screenshot from 2019-11-16 17-15-47.png

Hope this helps.

Daniel L.20

I had to install libatomic1 manually:

sudo apt-get install libatomic1

fyi- this problem started for me when upgrading to 85.4.155

Any idea how to install on Fedora 31?

But this command sudo apt-get install libatomic1 works in fedora?

Hi, I just used this command on my Fedora 31 Workstaion before installing Dropbox. The Dropbox daemon starts successfully now, and the sync function works well.

sudo dnf install libatomic

Now the only problem is the tray icon keeps showing "Connecting...", but it does not affect the running.

Screenshot from 2019-11-17 00-32-52.png

Anghellos

I tried also to install manually the libatomic with no luck.
same error.
also got error connection with tye server dropbox when i tried to install the missing package but somehow the fedora installed successfully!
Any idea how to resolve the issue?

Daniel L.20

The command I suggested worked for me in Ubuntu, but I assume the equivalent dnf or yum commands would do the same in Fedora. I can't help beyond that.

fyi- I'm using command-line interface only; don't know if that also makes a difference.

KlausWuestefeld

Installing dropbox-lnx.x86_64-85.4.155 on Ubuntu 18.04 had the same problem.

Install libatomic1 manually worked for me too:

sudo apt-get install libatomic1

Hi @Jane,

Seems there is a mistake/bug in dropbox package declaration (in requirements part). I agree to @Daniel L.20, @Miguel P.16,... correctly mentioned "libatomic1" is required to run Dropbox, but this library is missing in dependencies list: изображение.png

As could be seen "libatomic1" is missing. Final solution (not only to discussed issue) would be, all packages where some data/code is used from, to be declared correctly. Please, forward this to development team for further processing.

Hope this will help (some day).

After install lthe libraty it works, but just as command line

sudo dnf install libatomic

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

@Здравко or @acquitar know how to add the icon dropbox on the gnome-bar?

Thanks

After install lthe libraty it works, but just as command line sudo dnf install libatomic @Здравко or @acquitar know how to add the icon dropbox on the gnome-bar? Thanks

Hi @Miguel P.16,

Dropbox icon appearance is a very "painful" thing for Dropbox, seems. There are many different situations where such thing (missing icon) could happens. Might be some missing dependencies again. Did you check that "libappindicator" is installed? This is first thing you can ensure (missing in dependencies!). This package is not mandatory, in general, but could be declared as proposal... ( some day ). If not enough, try Appindicator applet (usually package "gnome-shell-extension-appindicator" or similar). Make sure it's enabled and (as a good idea) restart your graphical shell (just logout/login). If still no result, try Topicons applet (usually package "gnome-shell-extension-topicons-plus" or similar). Again enabling and restarting graphical shell. If all this can't help might be something else, but I haven't more ideas just now. Anyway... try at least.

Let's hope this helps.

hi @Miguel P.16,

For the tray icon, I verified the following methods all failed, including

libappindicator
TopIcons
TopIcons Plus
TopIcons Redux (comparatively newer than the two above)
the gnome shell extension packages mentioned by @Здравко

Now I'm using KStatusNotifierItem/AppIndicator (https://extensions.gnome.org/extension/615/appindicator-support/ ). Though it consists of showing "Connecting...", at least I can open "Prefernces" and use the setting panel within GUI.

On Fedora 31 Workstation, the Gnome version and Gnome Shell version are both 3.34.1 now, I suppose that many extensions are outdated for this new Gnome.

iksoo

sudo dnf install libatomic

This solved the problem in Fedora 30.

Ted M.2

When I try to run `dropbox start` with the latest linux client 85.4.155, I get this error, and neither dropbox nor the dropbox systray icon start successfully:

dropbox: load fq extension '/home/tedm/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7919, in main
File "dropbox/client/main.pyc", line 7843, in main_startup
File "dropbox/client/main.pyc", line 942, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
/usr/bin/dropbox:316: PyGTKDeprecationWarning: The keyword(s) "type, message_format" have been deprecated in favor of "message_type, text" respectively. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations

UPDATE:

I can't seem to reply to my own message, so I'll write an update. I guess dropbox got a new dependency with version 85.4.155 - it now requires libatomic. I installed that and it all works.

Jane

Hey @Ted M.2, thanks for highlighting & keeping us updated on the progress!

I’ve moved your post under the relevant discussion, as your fellow Community members have reported that installing the missing package should have this sorted.

I’m also following along, so please let me know if you have more questions for me!

manur_7

After using "sudo apt-get install libatomic1" worked perfectly fine for me in Ubuntu 18.04 too!!

Thanks a lot

anaxamandor

I installed Dropbox onto Ubuntu 18.04 LTS, but am receiving this error. The computer does meet the minimum system requirements. Can someone please assist me?

Screenshot from 2019-11-26 11-41-35.png

Jane

Hey @anaxamandor, welcome to the Dropbox Community!

I’ve moved your post under this discussion, as other Community members have reported that they’ve been able to get going with the installation once they installed the libatomic package.

Please give it a go when you have some spare time & keep us posted on the outcome here.

Thanks!

anaxamandor

Hi,

I went to the downloads page for and downloaded the Linux Ubuntu 64 deb file. It doesn't say anything on the Dropbox downloads page about needing to install anything else, and doesn't provide a link. So why is this message coming up? And what does the gibberish message about python3 mean? Screenshot from 2019-11-26 15-54-00.png . Can someone please explain this?

anaxamandor

yes, it immediately worked when I installed that dependency.

About the stupid and meaningless message, take a look here https://www.dropboxforum.com/t5/Installs-integrations/Need-to-quot-download-proprietary-daemon-quot-every-time-Xubuntu/m-p/380239#M83397 😉. Hope this helps.

sweetleaff

works me on Ubuntu 18.04.3 LTS

Thanks

athan13

Got the same issue on Kubuntu 18.04 (never seen this before). For debian based distros like Kubuntu/Ubuntu/etc, you can install build-essential pack that contains also required libatomic1:amd64 as mentioned ealier (and many other packages, like G++, GCC, dpkg-dev, make,etc) and is helpful for other things like compiling a Debian packages and so on.

Just run the following in terminal:

sudo apt update
sudo apt install build-essential

Hi @athan13,

If you aren't sure, don't post incorrectnessess, please. "build-essential" don't depends on "libatomic1"! About "gcc", "make" and others, they are mandatory parts of (almost) all Linux distributions. "dkms" kernel modules depends on them! About development packages, they aren't needed either to Dropbox or to user which don't plan to code something, but just wants to type some text or draw drawings, for example. :slight_smile:

Congratulations for your interest in coding, but this is off topic.

athan13

Hi @Здравко ,

I'm sure about what I have seen:

And I also use "build-essential" package in cases I want to install other package that need a C/C++ compiler for example (as I mentioned before).

Usually it's the first thing I install in a fresh Ubuntu not only for coding purposes. And it's optional of course.