New iOS version today says I can now get rid of the Preview pane but HOW? Waited so long for this and now I can't work out how to do it!!
Hi Ian,
The feature is still rolling out. You'll see it soon as a X button in the top left of the preview pane.
Thanks for the report @Michael D.105!
Would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?
Just for troubleshooting's sake, could you confirm you're on the last version of your iPad's OS and our mobile app's as well?
Thanks so much!
Thanks for your swift response Michael!
I just sent you a brief message so we can investigate further. Take a look at your inbox and we'll take it from there.
It goes without saying that we'll update this thread with our findings too.
Talk to you soon @Michael D.105
I'm having the same problem. There is no "X" as before on the individual photo side to the right of the file list, whether in landscape or portrait mode. I cannot read file names that all start with the same few words.
Hello All - thanks for your reports!
I've relayed the details of this problem to our engineering team and from here, they’ll evaluate the issue at hand and work toward a solution.While I can't say exactly how long this will take, I’ll keep a close watch on the team’s progress and we'll let you know more as soon as we have an update.
Once again, thanks for bringing this to our attention and apologies for any inconvenience this might have caused.
Following the update to IOS13 the little cross marker on the file search page has disappeared with the result that I can no longer see the full file name - is anyone else having this problem?
Hello there @Sjk9! :nerd:
Thanks for posting about this. What is the version of the app you have installed in your iPad?
May I have a screenshot of how things look on your end if this is not a problem please?
Just to cover all bases, please take a look at this thread, where other users reported a similar issue: https://www.dropboxforum.com/t5/Installs-integrations/Get-rid-of-preview-pane-in-iPad-app/td-p/272883/page/4
Hope this helps!
Thanks, this is the same issue as on the other thread. It would be great if this could be solved ASAP - it makes the app pretty much useless without it.
I have moved your post under this thread @Sjk9. Thank you for your feedback.
Add one more to the list of customers having the same problem - the X in the upper left of the preview pane disappeared when I updated my iPad to iOS 13.1 (more than a week ago). After reading this thread this evening (6 October 2019) I have rebooted my iPad and deleted and reinstalled the app (v. 160.2), but the X remains missing. Please keep this issue at the top of the priority list to repair.
Editing to note that this post has a "Solved! Go to solution." link underneath it, but that solution is for the original post in April 2018, not for those of us having the problem in October 2019.
Same here. Happened when I upgraded IOS
Same. This problem is NOT SOLVED. It makes the App unusable - I can't read the names of my files, because I can't make the preview panel go away!
I'm using Dropbox on iPad and my file names are truncated. Up until very recently it was possible to close the preview pane and have the file list take up the majority of the width. There was even a thread about it here: https://www.dropboxforum.com/t5/Installs-integrations/Ipad-and-Iphone-viewing-of-long-file-names/m-p/273286#M63970
As of this evening that "x" is gone, and I'm back to staring at gibberish in my file list. Please restore that close functionality.
Thank you for participating in our Community @rhockman.
We understand how much of a problem this is. I moved your feedback to this thread to add up to it.
I am confident our team will be able to resolve this with a future version of the app.
We greatly appreciate your patience. Thank you!
Updated to 162.2.6 and it still is not working
Same here! So darn frustrating! Come on Dropbox!!
In early 2018 Dropbox iPad introduced full-width file lists: https://www.engadget.com/2018/04/18/dropbox-ios-full-screen-ipad/. This meant users could finally read file names longer than a dozen characters.
Dropbox iPad 162.2.6 has reverted back to a narrow sidebar file list. Most of my files are PDFs with names dozens of characters long. This latest update has rendered Dropbox essentially useless to me.
Could you restore the full-width file list feature in Dropbox ipad?
Hi @JacobDrummond - welcome to the Community!
I'm writing to let you know that I moved your post under this thread as we've had some similar reports lately.
As aforementioned, the team are aware and working on it already.
Whenever I have more to share, I'll make sure to update this thread accordingly.
Thank you for your patience in the meantime Jacob.
[EDIT]: I'm UN-accepting the solution here to avoid confusion.
Since updating to iOS 13.1.2, using the Dropbox app, I'm no longer able expand the file list column over the preview area. I only get the small column on the left of the screen to see file names.
Anyone else with this issue? Solution?
Hello @LyndaL. Welcome to our Community. Hope this comment finds you starting a nice week! :coffee: :slight_smile:
Please let me know how you use to expand the file lists column before and what version of Dropbox you are running there at the time.
A screenshot showing the interface as you see it now, would be helpful for me to understand if things look normal on your end.
Thank you!
Same problem here, sorry to say. Using An iPad, 6th generation, and Dropbox Basic, vers 162.2.6. Problem of the dissapearing "X" started last week after installing ipadOS ver 13.1.2 .
Shut down and rebooted 3 or 4 times--no help. Screen orientation doesn't matter.
Available space is 109.91 GB with 17.6 GB used (cant imagine that is a problem).
I use my iPad and Dropbox exclusively in connection with a singing/ukulele-strumming group that does charity gigs at nursing homes, hospitals, etc. Our season is coming up! Hope this gets fixed soon. Thanks.
Gerb41
I have the same issue. The left column does not expand and it's really unpractical to view long file names.
The mobile app has been falling behind in usability for a while now, but a recent update completely removed the ability to close the primary image view and make the thumbnail view full screen on my iPad. Now I'm limited to only 3 thumbnails per row which makes browsing in thumbnail view so much worse than before. I *much* preferred to be able to close that primary view and let the thumbnails fill the entire screen until I needed to view one of those images.
Please spend some time improving the iPad app. I've reluctantly stayed with Dropbox through the years and I'd love to promote you more, but you can't keep taking away things we used and expect any positive result from it.
Hey there @JohnTheGeek,
Welcome to the Dropbox Community!
Initially, could you please clarify if you don't see the option to preview your files as a list instead of a gallery, which is like the grid-like template that you see as you describe?
The option should be visible on the right-hand side of your screen.
Let me know what you find!
I understand it is the same behaviour described here. Moved your thread under this discussion @Did2.
Thank you for reporting.
Ah, I see! Thanks for clarifying that for me, @JohnTheGeek.
When you preview a file, are you able to click on the X mark that should be on the top left corner of the preview?
Let me know of any updates!
I feell ya, same here. Wasted space. Often I need to see the whole filename. Now many of the filenames are truncated. Would be important they bring it back.
Thanks for checking that for me @JohnTheGeek and thanks for contributing to this discussion @m-go!
I've moved this thread here where other users describe the same experience.
As @Walter and @Fiona also mention, our team is aware and looking into this for you.
Thanks for your reports and feedback, peeps! :slight_smile:
