The "signature" function in the app on my iPad isn't working, any ideas?

Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much

All comments

Daphne

Hey there @ScottyF,

Can you let me know if this issue is occurring for all PDF files or just certain ones? If it's just specific files, do you notice any similarities in the size of the files perhaps?

Also, can you just ensure that you have the most up to date version of the Dropbox app and that there are no pending updates.

Let me know what you find and we'll go from there - thanks!

BrindleysCA

When trying to add a signature to a PDF document in the Dropbox app on iPad Pro (iOS 13.1.2), Dropbox app crashes and I need to restart the app. I am able to access documents fine but as soon as I select to add a signature to a document, the Dropbox app crashes. Was able to add a signature to a document prior to updating to iOS13. I have also updated the Dropbox app to the latest version available through the Apple App Store.

Hi Daphne,

Really appreciate your help here...

The short answers are YES.

None of the PDF’s can be signed & Ive got the latest Dropbox version.

Below are 2 screen shots showing that if I push the ‘signature feather’ it reverts back to home screen:

Hi Daphne

I have been in Apple store & called the Apple Care Service who took me through different resolution options...all without success.

I believe that its an IOS13 glitch that some 3rd parties havent caught on with yet (Incl Dropbox).

Will Dropbox also do another update in the near future?

DB825

I reported this to Dropbox, I can still do it on my Mac and iPhone, so for me it’s only with my iPad running the new iPad os. Waiting for a solution

Daphne

Hey all!

Just as a side note, I've merged your thread here @BrindleysCA and @DB825. Would you mind taking a look at my previous response and let me know what you find there?

@ScottyF, I also located your reply in another thread and have merged it to your original post. To have a better look into this I've reached out to your email address associated with your Community profile. Please check your inbox when you have a moment and we'll go from there if you'd like.

Keep me posted - thanks!

Hi Daphne, I have read your mail but when I respond...It gves me a temporary error.

Thanks again for offering to assist.

Any news or solutions available yet?

Scotty

Daphne

Hey @ScottyF, thanks for your update!

It seems that I received your reply in the end and I've followed up there.

We will continue looking into this via our email communication as we don't currently have any news on this on our side and need to do some further investigation. Please just keep an eye on your inbox and we'll see what we can do via email for now.

Thanks!

Klix88

I am having the same problem. Has anyone found a solution as yet?

Hi there @Klix88,

Thanks for checking in with us here! We'd be more than happy to help.

Could you just let us know a bit more info, such as:

Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful.
Have you ensured that you have the most up to date version of the app?
Do you get this behavior with every or certain files?

Let us know what you find!

Klix88

Hello Lusil, Yes it has occurred with every document I have tried so far. There is no message it just shuts dropbox down. I can place text, just cannot sign. Yes I have the most current version of the app.

Hi, I check everyday to see if the signature function has been resolved and refresh the app updates too without success. Do we have a time when the bugs are to be fixed pls?

WideSmiler

Same issue! Just started happening. Latest version of Dropbox, iOS 13.1, iPad Pro Model MU1D2LL/A2013. Re-started iPad, re-started Dropbox, tried multiple PDFs, blah blah blah no difference.

Thanks for checking that out for me @Klix88 and sorry to hear that you're also having this issue, @WideSmiler.

I've sent you both a ticket to the email address associated with your Community profile, so when you have the chance, please check your inboxes and we'll take it from there.

Also, @ScottyF, I've made sure to pass your comments along to the specialized member of my team reviewing this for you. Rest assured, as soon as they have more info, they'll get back to you via email and let you know of any updates.

Thank you in advance, everyone!

SteveC4872

I'm also having the same issue: DropBox crashes when I attempt to sign a PDF document. This happens consistently for all PDF documents that I've tried. If I uninstall Dropbox and re-install, then the first time I sign a document (where it prompts me to actually draw my signature) it works, but any time I attempt to use an existing signature, it crashes. Very frustrating, and I hope this gets fixed soon.

Dropbox 162.2 on iPad MR7G2LL/A running iOS 13.1.2.

Hi @SteveC4872, welcome to the Dropbox Community!

Could you also confirm for me if you've tried clearing your cache by any chance?

Thanks in advance!

SteveC4872

I have not previously explicitly cleared the cache. But I have uninstalled Dropbox and re-installed multiple times.

I just now tried clearing the cache. It did not make a difference: it still crashes once I click the pen icon (after opening the PDF, and choosing "Add text or signature").

Thanks for giving that a try, @SteveC4872.

I've followed up with a ticket to the email address associated with your Community profile.

When you have the chance, please check your inbox for my latest message.

Thanks in advance!

jbsts

Good morning

I have the same problem

Any fix ?

Thanks

@Lusil wrote:
Hi there @Klix88,
Thanks for checking in with us here! We'd be more than happy to help.
Could you just let us know a bit more info, such as:
Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful.
Have you ensured that you have the most up to date version of the app?
Do you get this behavior with every or certain files?
Let us know what you find!

No error message, only an exit out of dropbox;
I have the last versions dropbox, adobe and Ios 13

I get in all pdf files

Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email @jbsts. I can email you at the email address asssociated with your Community profile?

I'm having the same issue.

It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).

I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).

This is my main purpose for using my iPad, so a fix would be greatly appreciated.

Hi @bodell. Thanks for joining this thread and adding your experience.

Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior.

After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.

I've reinstalled several times with the same results.

Here is a video of what I was describing.

It looks like the video didn't attach.

Hi @bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste a Dropbox shared link to the video, whenever you get the time.

After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting.

Thank you for your patience!

Thanks for keeping us in the loop, @ScottyF! Glad to hear that all's well.

If you have any other questions in the future, just give us a nudge.

In the meantime, have a lovely day ahead!

Klix88

My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox