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Cannot upload 20 min iMovie project or camera roll clip to drop box,

I cannot upload iMovie film to Dropbox although there is space . I followed various instructions but nothing works , I have a screen shot . Neither camera roll or preferred option ‘project’ work . Nothing happens !

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Jq1

Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

next opening Dropbox app and Accounts (bottom menu), scrolling down to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

after this going to photos and seeing video is slowly uploading!

many thanks for the help and support!

All comments

Daphne

Hey there @Jq1,

Can you let me know if you are trying to upload the video manually through the app or via automatic camera uploads?

Also since this is a long video, can you please check the space available in your Dropbox account and see if you have enough space to upload this video? You can see your available space by tapping on the Account tab within the Dropbox mobile app and you’ll need to check the size of the video from your camera roll.

I’m looking forward to hearing back from you - Cheers!

Jq1

Hi the Dropbox space is 2.89 gb.

i tried to manually upload through the app.

the video is 24 min 38 ‘ long.

Daphne

Hey again ,

Can you please check the actual size of the file in GB for me? You can’t directly do this from the Camera roll I understand, but you can easily work around this so I suggested some steps below to do so:

Spoiler

Locate the video within the camera roll.
“Share” the video and save to your Files app in any location.
Navigate to the Files app and you will see the size of the video.

Thanks in advance!

Jq1

It’s 1.31 gb

Daphne

Hey @Jq1,

Thanks for that info! So let me ask you a few other questions to see if we can narrow this down a little further:

Does the issue persist over a different WiFi connection?
Can you try disabling WiFi temporarily and use cellular data instead?
If you keep the app open when attempting to upload the video, do you see any progress after a reasonable amount of time?

Let me know what you find - Thanks!

Jq1

I’m afraid my iPad is WiFi only with no possibility for cellular data....

Jq1

This is screenshot of upload from iMovie project to droobix

Daphne

Hey @Jq1, thanks for that screenshot!

Would you mind just trying to clear the app cache to see if this helps at all with the steps in the spoiler below:

Spoiler

1. Open the Dropbox app on your device.

2. Tap the Account tab.

3. Tap the gear icon in the top left corner.

4. Select the option to “Clear cache”.

After doing this, can you try manually uploading the video through the Dropbox app again using the “+” button along the bottom of the screen within the app.

Let me know how it goes - Thanks!

Jq1

Hi, I’ve done this and enclose screen shot, the same outcome after 10-15 mins nothing happening I’m afraid

Daphne

Hey @Jq1,

Would you mind if I reach out to the email address associated with your Community profile so that we can do some further investigation through our Support channel?

Otherwise, if you’ve already submitted a ticket with our Support team, please feel free to let me know the ticket reference number (eg. #1234567) so that I can follow up there with the info you’ve provided here too.

Let me know - Thanks!

Jq1

Thanks Daphne, go ahead. I haven’t submitted a ticket or contacted anyone else.

Daphne

I’ve reached out to your email address @Jq1, please check your inbox at your earliest convenience and let me know in reply to the email that you received this.

Thanks!

Lusil

Hi there @Jq1, I just wanted to follow up on this.

Were you able to resolve your concern in the end and if so, how?

Let us know!

Jq1

next opening Dropbox app and Accounts (bottom menu), scrolling down to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

after this going to photos and seeing video is slowly uploading!

many thanks for the help and support!

Lusil

Thanks for letting us know the exact steps that did the trick for you, @Jq1 - much appreciated!

If you have any other questions in the future, you know where to find us.

In the meantime, have a wonderful day ahead!