Child Item

No "Edit" icon on Microsoft Office files in Dropbox mobile app

According to Dropbox support article, I should see an "edit" icon (pencil-and-paper icon) when I open a Microsoft Office document from within the Dropbox Mobile app on my iPad Pro. I don’t see the icon.

I can open and save Office files stored in Dropbox by opening them from within the Word, Excel, etc. app. I just can’t open them into Word from the Dropbox app.

Suggestions will I’ll be appreciated.

Find more posts tagged with

Mobile

Third Party Integrations

Dropbox Paper

Closed - Inactive

Accepted answers

Rich

@WeedMonkey wrote:
According to Dropbox support article, I should see an "edit" icon (pencil-and-paper icon) when I open a Microsoft Office document from within the Dropbox Mobile app on my iPad Pro. I don’t see the icon.

Dropbox is rather slow when it comes to updating the documentation, specifically when a visual element has changed but the functionality is the same. The icon you're looking for looks like this now...

All comments

Jay

Hi there, could you create a test Office file and preview it in your mobile app and send us a screenshot of what you see when you tap the file once?

Thanks in advance!

WeedMonkey

Jay, I’m having problems sending the screen capture. I keep getting "An unexpected error occurred" when I try to attach the file (that's as opposed to an expected error, I suppose? 😊).

I've tried attaching the file in Safari for iPad and in Firefox for Windows, with the same result.

On Safari for iPad, I click on the Choose File box in my Reply, then maneuver to the photos on my iPad and click on the screenshot file.

On Firefox for Windows, I drag the file onto the box on the Reply window.

So, two platforms, two different browsers, same result. I guess I need a little guidance on what I’m doing wrong.

Thanks.

Jay

Try adding the file using this button in the post field.

Rich

@WeedMonkey wrote:
According to Dropbox support article, I should see an "edit" icon (pencil-and-paper icon) when I open a Microsoft Office document from within the Dropbox Mobile app on my iPad Pro. I don’t see the icon.

WeedMonkey

Well that changes EVERYTHING! Thanks, that solves it.