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iPhone app not opening any file type

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

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Accepted answers

benjavalero

Upgrading to iOS 12.1.3 seems to fix the issue!

All comments

Mark

Are you connected to the internet while trying to open then anonymous?

unknown

Thanks! Yes I’m on wifi

Sue422

I have same problem today

Iandtalbot

I have the same problem also.

Mark

As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread?

Once logged you can track at http://dropbox.zendesk.com

Gasdoc

I'm having the same problem too

unknown

The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.

Iandtalbot

I've still got the issue - spinning wheel when opening a file.

Ovi A.1

Iandtalbot,

Try uninstalling then reinstalling the app.

unknown

The issue is back! Have tried logging out and reinstalling the app but still the same.

laleli005

I’m have same problem on my iPhone! When I use dropbox app and try to open ANY DOCUMENT OR PDF file the app continuously try’s loading the file and is NEVER able to open it. Need help please :-(

Kelston2

I have the Dropbox app on my iPhone 10, and most of the time I cannot open Dropbox files (of all types) through the app - I just get the spinning wheel forever.

I have been able to open some files here and there - and there is no pattern if I am on WiFi or offline. 90% of the time, the files don’t open either way ... but I do have one here and there that will open.

Both my IOS and the Dropbox app are up to date (no updates available). I have deleted and re-installed the Dropbox app twice.

Can anyone provide a solution to this?

gianmarizzi

It didn't fix it.

@Ovi A.1 ha scritto:
Iandtalbot,

Try uninstalling then reinstalling the app.

Ssommet

I am also having this issue. PDF and Excel files won’t open within the app and won’t open on other platforms like Excel for iPad or a PDF reader. Basically, I can’t access my files. Please help.

gianmarizzi

I had support from Dropbox and told me to reset the network settings. It worked!

Go to Settings -> General -> Reset -> Reset Network Settings.

After that you'll need to re-enter the wifi password.

Ssommet

I appreciate that. Resting network settings didn’t seem to work. File preview still stuck on trying to render and exporting gets stuck also. Thanks though.

Ssommet

Same problem here

Ssommet

My file loading issue was resolved by updating iPhone and iPad to iOS 12.1.3. Didn’t know there was a new iOS update. Hope that works for others.

Kelston2

Thanks all for this thread! I had been checking for an update and none were available ... but I just looked again today and I see 12.1.3 is there. I will give this a shot. Hopefully it resolves the issue on my end as well.

Gasdoc

I did the update and it seems to have sorted things out. Hopefully this was the fix that was needed.

benjavalero

Upgrading to iOS 12.1.3 seems to fix the issue!

qwertz75

I’m on iOS 12.1.3 and I still have the issue.

I also tried to reset the network settings, didn’t work either...

StephenG273

I’m having the same problem. I’ve restarted my phone, I’ve reinstalled the app and it makes no difference.

StephenG273

I did that and still have the same issue

jkaizer

I fixed mine by going Settings>Dropbox... then enable Background App Refresh.

draelectricals

Mine hasnt worked for ages but using the suggestion from Jkaizer it now works. In settings go to General > background app refresh and turn on for drop box; now all files open instantly - before this nothing was opening. Thanks guys, great help

Richard

engineer

Einar

Was having the exact same issue. This fixed it! Thanks!

phzr

This problem was driving me crazy, but this fixed it. Thanx!!!

Rexo

That works, thanks!

Es3

Not working for me. I had my background app refresh on all the time but I can't get files to open. iPadOS 13.1.2