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Client says Getting "Dropbox is Full"?

I have a 1-TB Dropbox account which is virtually empty. I created a new folder for a client to upload some files to me and I "shared" that link with him. He then started uploading files and he used up 5.75GB of my 1-TB limit and he says he is getting the message that his Dropbox is full? How can that be?

I "think" he has his own free Dropbox account, but I am not sure - would that interfere with the shared link I sent him from my Dropbox?

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Mark

That error is because you have a 1TB account. They do not.

To be a part of a shared folder EVERYBODY needs to have the available quota to access it.

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Jervid

Im getting the same thing and its hindering my workflow as I have collaborators working on the same project.

I have a 1TB Dropbox which is one quarter full. My colleagues are uploading to it and working from files there but they keep getting warnings saying they are approaching their limit.

Can anyone explain what is going on?

Mark

That error is because you have a 1TB account. They do not.

To be a part of a shared folder EVERYBODY needs to have the available quota to access it.

Jay

Mark is correct, more information about how shared folders affect quota can be found here.

Jervid

Ah ok, thanks for your reply and forgive my ignorance, is there a way for them to just upload to my account without 'sharing a folder' and having to purchase a large allowance for themselves?

Otherwise Dropbox as a sharing and storage system is next to useless for working with my clients and fellow workers.

Jay

That’s definitely possible, @Jervid.

You can create a file request, and using that URL, people can upload to your account even without a Dropbox account of their own.

BigWater

Hmmm. Kinda useless for my business. Moving to Google. Why would my clients pay $100 a year to view a file once?

Didn't think this one through, Dropbox.

Rich

@BigWater wrote:
Why would my clients pay $100 a year to view a file once?

Why would they indeed, since that's not necessary, at all. If they only need to view a file, send them a Share Link to the file or folder. They don't even need an account of their own.

Jgreg65

I'm not sure how to make their quota larger. I also have the 1 terabyte account thats 25% used. I made a shared folder so the person without dropbox can upload to it but heis getting "full"messages / errors. Exactly how can I increase his limit without giving him my account credentials or anything crazy like that?

Thanks in advance

-----------------------------------------------

Found the "File Request" option I'm trying that now. Thanks

BigWater

Ya I gave up on dropbox. I went to google. It's a bit better. Now I use Frameio for editing files.

Jgreg65

Google drive? Hmmmm ok thanks I'll look into that, we have followed all the instructions and still nothing. Its grayed out unselectable on the other side. You would think for the premium they are charging for the top level that it would be easier to use.

Jgreg65

Google Drive worked fine,

Now that its working SO easy like Dropbox should maybe I should look at the Google Drive plan pricing.

Its sad I've been SO happy with Dropbox for 5 years and turned many people on to it now I'm having to go to another service for something that should be so simple.