I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with business dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
The team admin for the business account needs to contact Dropbox Support for this. If the team admin were to remove your account from the team now, it would simply be deleted.
What would happen to all of my files?
If you were removed from the account now, they would probably be deleted along with the account. This is why the team admin needs to contact Dropbox.
Hey Guys,
My Personal Account was Merged into my Companies Business account not by accident, this is what was suggested to me. I had 10G of Storage personally. Can you reinstate my personal account please?
Thank you.Jerry
I have the same problem.
A client of mine invited me to a shared folder - but they use a Business account - and without any warnings my private account was merged into their business account and I no longer have control.
The fact that this can happen is simply unbelievable. A business account shares with a non-business accounts = merging.
Come on DB this is not great design work...
And how to get help? Contact the support which is only available through a form and you don't even get a notification on whether the ticket is received.
Rich I don't know if you are a Dropbox employee, but this isn't a user issue it a design issue!
Got my problem sorted pretty easily once I got to speak to someone, which wasn't that easy either at the time, and all my files were fine! Just a bit scary!
Jerry
Rich,
You're correct that my client invited me to Their DB business.
BUT!
1) The client didn't know the consequences of inviting me - they just wanted to share a folder
2) The email states NO information at all about what the potential consequence could be - e.g. "please note that..."
I cannot believe that this way is the intended one, once the design was made. There must be several issues similar to mine where people accidentally loose control. I find it strange that there is not thought of a much simpler model where the owner of the DB which is invited can CHOOSE to merge or not - instead of this just happens automatically.
I find it strange that there is not thought of a much simpler model where the owner of the DB which is invited can CHOOSE to merge or not - instead of this just happens automatically.
When you accept the invitation with an existing account, you're given a choice of moving your personal files to a new account or merging them into the business account.
This has just happened to me!!!!!!
How do I get this resolved?
Everyone understands that they 'chose' this - the complaint is that it's far too easy to make a near-catastrophic mistake. Like others here, I've just handed over my entire 100GB Dropbox history to a bunch of people I hardly know. Every confidential file from all previous clients, now controlled by a new client. With one erroneous click.
We make mistakes - we should be able to resolve them quickly.
I cannot disconnect my personal account fromaclients team folder I acidently joined, how can you allow this to happen??? so many posts with the same thing. I have private folders with lots of other clients in my personal dropbox the admin can now look through!
Unbelivable you can make this so easy, the invite is confusing it says join with your existing account or create a new one, why would I want a new account? I presumed the admin sent me a shared folder like all the others I share with.
I now have to ask this new client to delete me so I can get my account back..this is very bad design. Fortunatly the new client seems nice I hope she can delete my mebership and my account returns to what it was.
Hey @Alan B.42,
This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.
I just wasted 3 hours of my life arguing with an old client over why I do *not* want to merge my account with his Business account as a team member, only to get access to the files that my client is trying to share with me. It's obviously not easy enough for someone who holds a business acccount and isn't very computer savvy (as is the case with this client) to share access to a folder without it going out as an invite to join the team.Reading this thread I shudder at what a mega hassle it might have been, had I not been as alert as I was when I opened the email and looked at the "Accept Invitation" and then the "Merge" buttons. Who in their right mind thought that that was a good idea?You *absolutely* need to be much more clear about the consequences of these actions in your UI! What you are doing here is downright irresponsible and misleading. It is obvious that many many thousands of customers did not understand the consequences of choosing to either merge their accounts or give up their login email for a new account. Seriously? Why?!Anyway, I am in the process of losing an old client over this argument. He is stubborn and thinks that *I* am being unreasonable for not just merging to get to these files. And to have to argue with clients over who is being unreasonable is *always* a bad idea.Can you please go back to the drawing board and change how you share folders/files from a business account? Make the default share behavior to share it as "just" a folder/file, and not as a team-merging invite, for the sake of all that makes sense?
Thank you for the acknowledgement, Jane. My client has since cancelled his Dropbox Business account, so you should be aware that these choices you make impact you as a company as well. We are all pioneers and hence influencers out here, and if you don't *quickly* respond to these type of issues by making them right, you *will* pay the consequences.While I appreciate your gesture of acknowledgement, this issue is so serious that I can't stress enough the urgency of righting it. A "sorry" simply isn't enough for the grief you are causing thousands of customers. Nothing is as valuable as time, in this life, and by causing thousands of customers many hours of loss of this priceless asset, you are doing serious damage. I know it has become customary amongst our providers, be it utilities, communications, or online services, to try to get away with a simple "sorry for the inconvenience" when the damage is far beyond an inconvenience. We pay you for a service that you have a responsibility to provide without causing us grief or a dire loss of valuable time and energy - in some cases even clients - so the right thing to do would be to offer the customers who you cause such "inconveniences" to something back. The same way we pay you every month for a service that's supposed to "just work", we should be able to expect accountability when it doesn't just work. Certainly in the form of fixing, quickly, what doesn't work, and some sort of appeasement for failing your customers, *without* everyone having to ask for it.Something along the lines of "for the severe inconvenience we caused you as a result of our implementation of the team-invites from a business acount, we will give you one month of business service for free", the same way Amazon offers a free month of Prime membership *and* a small credit for my next purchase when I call them to make them aware of a mess-up on thier part, *without* having to ask for it. I can't count the times that an Amzon customer service representative said "Mr. Krueger, may I offer you a free month of Prime and a $15 credit toward your next purchase to partially rectify this situation". Now *that* is what I call proper accountability and service to your customers.Just an idea...one that many, many more customers should start to demand from their providers. But in the meantime, I ask you to *please* fix those team-invites, pronto!And do consider an appeasement process. Being influencers, we would thank you with our continued patronage and recommendation to our friends, family and colleagues.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
