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Dropbox Badge not showing in Office 365

Hi - we have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account

The Dropbox badge is no longer showing in any Office product.

- The files are stored in my Business Dropbox folder

I have completely uninstalled and reinstalled Dropbox to no avail

any ideas on how to get the badge working properly - I used to use it extensively

thank you

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Accepted answers

Jane

Hey @pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues!

I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you.

Our higher level technician recommended that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files. Here are the steps to go about with this option:

#1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.

#2. Click on the :gear: icon & then select "Preferences".

#3. Select the Account tab 👤 .

#4. Click the "Unlink" button in the Account tab.

#5. Your Dropbox will then prompt you to re-enter your account information.

Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)

Cheers!

All comments

Lusil

Hey @mx!

Initially, can you please check if you have the latest stable version installed (51.4.66). Keep in mind that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to Early Releases in your online account settings. For this reason, I’d kindly suggest that you turn this off and install our stable build.

Something else to ensure is that your Dropbox status shows as "Up to date” and that you have the Dropbox badge enabled. I’d also recommend having a look through this checklist and see if any of those do the trick for you.

Let me know if you’re still having some trouble with it or if you have any more questions!

StewartHippie

Hi @Lusil,

I have confirmed that I am on a stable build (53.4.67) and am not seeing Dropbox Badge.

Can you advise?

Joshua

Lusil

Hey there Joshua, aka @StewartHippie. If you’re not seeing the Dropbox badge, I’d kindly recommend going through the checklist outlined in this article and, if you meet all the requirements mentioned, you can find out more info on how to turn it on (or off) here. Let me know if this helps!

StewartHippie

Hello Lusil,

I can confirm that my computer and the document meet all of the requirements for Dropbox Badge, and I have tested turning it to 'Never Show' and back to 'Always Show' in the preferences. For Excel and Word the Dropbox add-in is enabled. I saw the Badge yesterday, but it appears that my Office Apps updated during the off-hours as I had pop-ups for both detailing new features.

What other troubleshooting steps can I try to enable the badge? I cannot prompt it to appear by logging into the document from a second computer. Is there a way to force this to open?

Thanks,

Joshua

StewartHippie

Hello again Lusil,

I just confirmed with all of my coworkers that some kind of Office 365 update was pushed to our devices last night, our MS Office Apps all state "Office 365" on them, and we have 0 functionality for the Dropbox Badge.

Please advise on the best course of action.

Thanks,
Joshua

Lusil

Hey again Joshua - @StewartHippie!

Please bare in mind that, in case you have paired a personal and Dropbox Business accounts, the Dropbox badge will only appear on files saved in your Dropbox Business account. Considering this, a next step would be to check that you’re looking at your Dropbox Business account instead of your personal one.

If this is the case nonetheless or you’re not paired at all, let me know and I can contact you via email to the email address associated with your Forum profile so as to further investigate this. Let me know of any update!

StewartHippie

Lusil, I appreciate your time!

I can confirm that across multiple files, all saved within our Dropbox Business shared folder, no one on our Operations team has access to Dropbox Badge, and we are a technically literate group.

Please feel free to reach out to me at the email address associated with my account. We make use of the Dropbox Badge as a critical piece of our document management infrastructure and the sooner the better, please!

Joshua

Lusil

Thanks for the prompt reply, @StewartHippie.

I’ve gone ahead and sent you an email to the email address associated with your Forum profile so as to further investigate on the matter. Please check your inbox for my latest message.

Cheers! :nerd:

pedmunds

I have the exact same issue with the same build of Dropbox. Could you please tell me who I should send an e-mail to?

Thanks.

Lusil

Hey there @pedmunds! Initially, please ensure that you’ve checked all the requirements to run the Dropbox badge. Also, as suggested before, if you’ve got paired Dropbox accounts, ensure that you’re looking for the Dropbox badge on the files that are saved under your Dropbox Business account.

If the issue persists, you can log in a request with our Support team for further assistance, or I can send you an email to the email address associated with your Forum profile. Let me know of any updates on the matter. Cheers! :nerd:

pedmunds

Thanks Lusil. I've checked all of the requirements to run the Dropbox badge and I meet them all. The badge was previously working, but suddenly disappeared recently. I have logged a call with Dropbox Technical Support.

Lusil

Thanks for the quick response here, @pedmunds! I was able to locate your open request from my end and, due to account-specific info that’s required to further investigate, I’ve made sure to get back to you via email. Please check your inbox for my latest message. Cheers!

Jane

Hey @pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues!

I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you.

#1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.

#2. Click on the :gear: icon & then select "Preferences".

#3. Select the Account tab 👤 .

#4. Click the "Unlink" button in the Account tab.

#5. Your Dropbox will then prompt you to re-enter your account information.

Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)

Cheers!

cgamba

Hello,

I have the same problem as the original poster -- Dropbox badge not showing on my Dropbox business files. I checked the requirements here https://www.dropbox.com/help/business/badge-issues and I meet them all, however I am using Office 365.

I already tried unlinking both my personal and business account, relinking and rebooting, but no success.

I'm not sure when the problem started but I'm sure the badge was showing at some point in the past. One additional information (not sure if relevant) is that I previously had a different Dropbox business account linked to my personal account, and switched recently to a different (after unlinking the previous one). I'm not sure if the badge ever showed with this new business account.

Any suggestion?

Jane

Hey @cgamba, let me have a closer look through our Official channel, as this will need some hands-on troubleshooting. In order to check back on your account-specific details on my tools, I’ve made sure to reach out to you directly via email on my end.

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!

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