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GDPR - server location

fh1

We are considering purchasing a team account standard.

Does this account guarantee the server location in the EU - or even better in Germany?

We need to know this because of the GDPR.

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Dropbox Business

Accepted answers

Jay

Hi there, data stored in Dropbox is located in the EU and US.

We continue to offer to host business customers’ files in Europe if they choose this option however the personal data that is entrusted to us is protected equally under GDPR whether it is hosted in Europe or the US.

Currently the ability to store files on our European infrastructure is available only to European Dropbox Business, Enterprise, and Education customers with 250+ licenses.

All comments

Jay

Hi there, data stored in Dropbox is located in the EU and US.

Currently the ability to store files on our European infrastructure is available only to European Dropbox Business, Enterprise, and Education customers with 250+ licenses.

fh1

So sad you are treating smaller companies so badly.

If we need to store our data in a right GDPR-complient way, we need to change the service.

We would pay a higher fee for storing data only within the EU - but if it is not possible...

Jay

I understand how you feel. If there was another option I would’ve let you know, but the only method to have your data stored on an EU server is as I mentioned previously.

Mark

Just as a side note as well please remember that this law has now been in place a month or so.... so you need to think about what you are doing quickly if you are deeming Dropbox none-compliant.

fh1

Mark, unfortunatly this is not right...

GDPR was released at may 2016. There was only a two-year transition period.

If it is possible for companies with +250 licenses - why not for everyone?

And: unfortunately the GDPR is valid for us immediately - we cannot wait.

Mark

@fh1 - what I said is correct. GDPR is now live and has been for almost a month:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

fh1

Not at all..

https://www.eugdpr.org/

After four years of preparation and debate the GDPR was finally approved by the EU Parliament on 14 April 2016. Enforcement date: 25 May 2018 - at which time those organizations in non-compliance may face heavy fines.

Mark

Which is what I've said.

As you believe you are none-compliant by using Dropbox you need to get alternative arrangements in ASAP.

Rich

@fh1 wrote:
After four years of preparation and debate the GDPR was finally approved by the EU Parliament on 14 April 2016. Enforcement date: 25 May 2018 ...

Semantics...

It's clearly obvious that @Mark was referring to the deadline for compliancy, and not the date that the law went into effect.

Mark

Actually, to add here that the dates I gave are when it came in to effect within the UK (hence my UK link).

If your country has had requirements and compliance enforcements longer than this then its different

IRC

Interesting .... I was informed, as small business owner we would need to buy more licenses .... + half of what we have at the moment, which is NO WHERE near +250.

Drop Box has to get their story aligned.

I don't believe that our files are secure in the USA.

We're now getting a server installed in our office.

We're sorry that we have to leave Drop Box Business but this is absolutely unacceptable ....

Heirwegh

As a small business owner based in Europe and therefore not important to Dropbox I've downgraded my plan...

I think that a reasonable price increase would be acceptable to many small businesses, but Dropbox never gave the small business owners a chance.

I looked and found another solution.

Jay

Just an update on this matter, the requirements for Dropbox Business teams to store their data on an EU server has been reduced to just 15 licenses.

If there are team admins interested in this option, they’ll need to get in contact with the sales team directly.

fh1

Thank you for answering.

Unfortunatly also small companies have to garantee GDPR rules.

atccodex

What is the GDPR rule that you are worried about @fh1 that Dropbox doesn't fulfill?

fh1

Saving data outside the EU is a major problem.

atccodex

Can you cite the specific rule that states that?

atccodex

I just dont understand how that is possible since there are US based companies that service the EU and store data in the US and other countries outside the EU.

clcp

Has the required number of licences for EU server placement been reduced further since this comment?

fh1

No, unfortunately we can't use dropbox until this day!

We can't understand why other cloud provieders like Microsoft OneDrive do offer a local space at the EU and within special countries (e.g. Germany).

Dropbox only offers only EU server at 15 licenses or more.

GDPR rules at Germany tell us only to use cloud services on EU Servers or better at German servers. We are providing services for educational companies.