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Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.

After many hours of troubleshooting, an online community suggested Dropbox as the cuprit. I uninstalled Dropbox and the probem was cured. I reinstalled it and the problem returned.

Windows 7, Office 2007

Thanks for any advice

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Ross_S

Hi all,

Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

Many thanks all for your participation here in the community, you help us make a better product.

Keep the ideas coming and keep highlighting anything you spot.

Ross S.

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Sanchez

Hey @Littlelegs & @EdgarSalgado, welcome to our community!

If you haven’t already done so, I suggest that you submit a support ticket so that our team can investigate further. By submitting a ticket, your issue gets account-specific troubleshooting by our agents, and if necessary, gets sent to our specialist teams for review. And, when there’s an update on an issue, or when it’s resolved, you are notified via email right away!

Cheers

Littlelegs

So after having an online chat with the very helpful dropbox team, we established the problem was only stopped by turning the add ons off and closing dropbox desktop, when opening Office products.

The problem happend again while I was in the chat with Dropbox so highlighted it might be another process.

Looking at other forums some suggested uninstalling the Office Products and re installing, this time i installed 64bit version and everything works perfectly.

So ita a Microsoft issue as you have to go looking for the 64bit option as standard is 32 bit.

hope that might help some one, bloomig night mare the last two weeks

Rich

@Littlelegs wrote:
Looking at other forums some suggested uninstalling the Office Products and re installing, this time i installed 64bit version and everything works perfectly.

So ita a Microsoft issue as you have to go looking for the 64bit option as standard is 32 bit.

Just keep in mind that nearly all Office add-ons are 32-bit and usually will not work in the 64-bit version of Office. If you rely on any add-ons, you'll want to see if they're available in 64-bit.