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Failed to uninstall the Dropbox desktop app on my Windows 10.

Diego73

Hello,

not possible uninstall the programm - desktop version

I have also disabled dropbox at starting to avoid any execution

Not icon tray at starting

In windows 10, in program (x86)/dropbox - there 3 different folder client.

Thanks for your support

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Sanchez

Hey @Diego73, welcome to our community!

Sometimes, reinstalling our app can help fix the uninstall process.

Give this a try:

Download the offline installer of our Dropbox app.
Double-click the downloaded file.
After the install completes, click the Dropbox icon in the system tray.
Click the gear icon.
Click Quit Dropbox.
Try to uninstall Dropbox again.

If the app still won’t uninstall, follow these steps to manually uninstall:

Open Windows File Explorer.
Copy this line and paste it into the address bar. Press Enter.
%PROGRAMFILES(x86)%
In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.

If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:

Right-click DropboxUninstaller.exe.
Select Run as Administrator.
Enter the computer admin username and password when prompted.
Follow the the steps in the uninstaller.

I hope this helps. Let me know.

Cheers!

[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

All comments

Sanchez

Hey @Diego73, welcome to our community!

Sometimes, reinstalling our app can help fix the uninstall process.

Give this a try:

Download the offline installer of our Dropbox app.
Double-click the downloaded file.
After the install completes, click the Dropbox icon in the system tray.
Click the gear icon.
Click Quit Dropbox.
Try to uninstall Dropbox again.

If the app still won’t uninstall, follow these steps to manually uninstall:

Open Windows File Explorer.
Copy this line and paste it into the address bar. Press Enter.
%PROGRAMFILES(x86)%
In “Program Files,” open the “Dropbox” folder, then open the “Client” folder.
In “Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.

If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:

Right-click DropboxUninstaller.exe.
Select Run as Administrator.
Enter the computer admin username and password when prompted.
Follow the the steps in the uninstaller.

I hope this helps. Let me know.

Cheers!

[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Diego73

Great - perfectly running solution

Sanchez

I’m glad to hear that, Diego! Thanks for letting me know

[This thread is now closed. If you have a similar or new question, you can ask here]