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Unable to Upload files

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1. When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a file and not a folder), there isnt a Start Upload button....When I click on the upload button again, nothing happens. What am I doing wrong? Any help is appreciated!

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Accepted answers

Shelby W.

Hi Sanchez:

Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete. Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

All comments

Sanchez

Hey @Shelby W.,

So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while?

Let me know.

Thanks

Shelby W.

Hi Sanchez:

No, there isn't a button at all that I can find. Dropbox has been working great backing up, but I don't have to upload new files very often so I don't know if this has been an ongoing problem or if it just started.

Shelby W.

Hi Sanchez, I got this figured out..thanks for your help...

Sanchez

Hey @Shelby W., I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance :slight_smile:

Cheers

Shelby W.

Hi Sanchez:

Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

Rich

Select the file by checking the box to the left, then select Delete in the menu on the right.

trishmennell

Sorry, but I'm having the same problem and don't understand how you fixed. I've tried everything!

Daphne

Hey there @trishmennell,

Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing.

If you are trying to upload files to your account then please check out this article here.

Looking forward to hearing from you - Thanks!

trishmennell

Thank you, Daphne. I received no error messages. Just nothing. Funny thing but when I tried in Chrome, it worked. I was in Safari. Why would this be?

Daphne

Hey @trishmennell,

I’m glad to hear you got this working via another browser, thanks for letting us know what worked for you! I can suggest clearing the cache in your Safari browser first.

Otherwise if this doesn't resolve the issue, please try a private Safari window and try again. If this allows you to upload files then it suggests that the cause is an extension in your browser.

Hope this helps - Thanks!

Mark Siegel

I had the same problem with Safari, which started only a few days after a Safari update from Apple. Like you, I was also able to use the upload button successfully using Chrome.

After a little more research, I discovered Safari had non-functional upload buttons at other websites: In my Gmail account, if I clicked on the paperclip icon to attach a file, nothing happened. Same as with Dropbox, it should have opened a folder that I could navigate to find the file I wanted to upload, but nothing happened at all. Same thing with my other email account at AOL.com.

I'm thinking it's a possible bug in the latest Safari update. I was on the phone for 2-1/2 hours with Apple support yesterday trying to troubleshoot, and could not find a fix. We sent in a system diagnostic report that the Apple engineers will look at, and I have a callback scheduled for today.

You should be able to find my postings if you follow @Mark Siegel

One thing I'd like to suggest: Call Apple Support and report the problem. Tell them you know of others who are experiencing it. Maybe that will help Apple realize they have a bug in Safari, and hopefully convince them to fix it.