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couldn't save content Please check your internet connection and refresh the page

Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page"

This hapens on any network.

iPad V5 32gb with AT@T

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Sanchez

Hey Chad D.2,

Can you see if this happens in other browsers, like Chrome or Firefox, and let me know?

Thanks!

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Sanchez

Hey Chad D.2,

Can you see if this happens in other browsers, like Chrome or Firefox, and let me know?

Thanks!

Chad D.2

It does NOT happen in Chrome. It appears Dropbox is not integrated with Firefox. I can use Chrome for the time being and am happy to help with any troubleshooting in Safari. Thanks for the suggestion.

Chad D.2

Chrome is not integrated with Dropbox on the ipad as far as I can tell so the work around will not work. Furthermore, it apepars this ONLY happens with a PDF, not a simple website. So when i try to save a webpage to Dropbox it works fine but when I try to save a PDF it gives the error.

Chad D.2

Allow me to complicate it more. If I choose the page with up arrow in the upper right corner, and select save to Dropbox I get the error. if I allow the "more" to pop up on the upper left corner, the save to Dropbox function works.

Modoc69

I experience exactly the same issue. In addition now with IOS 11 the “More” option is not available anymore and therefore if I use the arrow on the bottom of the screen I have always the issue.

Sanchez

Hey guys, just checking in with you. There have been some updates recently, both to our app and to iOS. Can you check to make sure that you’re updated to our latest stable version 36.4.22, and to iOS 11.0.3, and let me know how things work out?

Thanks!

Kirk2k

I’ve been using an iPad Pro with iOS 11 and getting increasingly annoyed with not being able to save the contents of web based pdf file to Dropbox due to ‘couldn’t save contents’ message. In Safari, not Chrome, I found in the share menu (box with up arrow) a button called “Create PDF”. I’m not sure if this is a feature of iOS 11 or something added from one othe numerous pdf apps I’ve tried, but in any event, by using this button to create a pdf I am then able to go back to the share button and save to Dropbox without a problem.

I suspect the cause of the problem could be the opened pdf document is reformatted for the screen and is not recognizable as a pdf when trying to be saved to Dropbox. I’m sure someone else can determine that and correct for a future update.

RBoy

Did Dropbox ever resolve this issue? Pretty pathetic since I can save to files and everything else except Dropbox won’t recognize the pdf file in Safari in iOS 12. Kinda useless to have this app if I can’t save stuff to my account. Google drive is better. It works!

RBoy

As a workaround copy to Dropbox works but not save to Dropbox. Painful but a temp solution till Dropbox can get its act together.

Modoc69

Actually I found a workaround to this. When you save the file in iPhone you can either forward it to an activity which is represented with vivid color or to the activities which are displayed in grey. If you save to the Dropbox whose icon is in the grey color, it works perfectly. I suggest to deactivate the one in color to avoid you pick it up by mistake. Hope it was a clear and useful suggestion for all
of you . Have fun !

RBoy

The grey color icon for Dropbox doesn’t work. It doesn’t recognize when safari opens a PDF file instead it gives an error.

Modoc69

I see. Then, try the other one (in color) ed deactivate the one in grey. I had the same issue and I solved in deactivating one of the two. It might work the opposite for me

LordHelmchen

How is this issue solved? The marked solution is just a workaround using another browser...

connorhawke

Issue still here after all this time. Thorough description and examples: https://www.dropboxforum.com/t5/Files-folders/Save-to-DropBox-can-t-upload-certain-files-that-work-fine/m-p/349768#M53064

RBoy

I've given up on Dropbox for various reasons and moved on . Google Drive it is..

connorhawke

Thing is Google Drive has its own, different bugs and issues. Lost count of the number of reports I’ve made to Google regarding Drive and their other apps.

Pixonti

I just tried to save to Dropbox from my iPad and I received the same error. I discovered this thread when investigating the error, I’m amazed that it seems to have been an issue for about 2 years. So clearly not resolved as the thread would have me believe.

Errol S.

I am still experiencing this issue. The workaround shown above (that is marked Solved) does not work for me.

KBooz

This drove me crazy too. I updated the Dropbox app, signed out of Dbx, turned off my phone for a minute, turned it back on, signed into dbx and it worked. Hope this helps someone else:)

Jumme

I believe this is a matter of root permissions! At least it was for me.
iPhone 11 Pro, IOS 14.2, Safari browser

What DIDNT work:

• clear browser cache
• reset DNS
• turn off add blocker
• Hard reboot phone
• turn off/on phone
• log out/in Dropbox
• reinstall Dropbox

What DID work:

• try another random PDF file from online - OR -
• Save PDF file to Adobe Reader, then from there(!) save to Dropbox

Note: I realised the files I could not save was all “personalised files” (EU Corona passport with personal ID), (list of my current insurances as online pdf file from my insurance company).

At least mine had a temporary address in the address bar named
“ https://c9-root-proxy-s3binaries-11xyqgskelu1c.s3.eu-west-1.amazonaws.com/“(...something).pdf”.

That led me to believe this error is related to temporary permissions.

Hope this info will help someone else!!