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My Selective Sync settings don't show all my folders on my Mac.

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

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odessavid

We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

All comments

sj m.

I ended up changing the location of my dropbox folder, which was on a non-C drive, and it started working again.

cmshinkle

I have a similar issue... I have several folders (including files) that are syncing correctly. But, I don't want to sync these folders to my MacBook Pro for space reasons. However, the folders are not showing up in the Selective Sync settings so I can't uncheck them...

Suggestions?

Thanks,

--Chris

martinlofqvist

Just for the head count: I'm having the exact same problem here.

BOTH on my personal and on my (kinda new) Business accounts.

Someone from Dropbox really need to comment on this and show that they are taking this serious – not just "have you tried rebooting?"

fcastagnotto

Hi guys!

I have the same problem on my PCs (I use Dropbox on various type of PCs, mainly on Linux).
Based on a previous message, I waited for a couple of minutes (or maybe 5) in front of the window "Selective Sync" and then all the folders have appered!!!

It shoud be just a long time for loading all the folder tree from the Dropbox account. If there is any developer from Dropbox here, I suggest a simple loading bar in that view to be sure that all the folders are loaded, before thinking about a issue.

martinlofqvist

Yes, a simple loading bar would be a great start...

I recently got this answer via e-mail from the support:
"We are working to make this process more seamless for our users. I do not beleive the characters will cause this however. The issue is associated with the number of folders and the files and the type of folder structure you have online. If there are very deep folder paths, with many levels of folders, this can cause the pane to load slower"

peterc

So this appears to be because the folder list displays and then continues to load more folders but has very little feedback. I thought this was a problem and then i noticed in tiny font on the top of the window it said "Loading more folders..." I waited 10m and eventually my folders showed up.

Shortbull

Same problem here for over a year now. Everytime I use these settings, it needs to reload the entire folderstructure for about 30 minutes. Please fix this.

rodpaul

Same problem. The folder I need to sync is several levels down as required by the app I am using. How can I navigate to the desired fiolder?

DCarlisle

I changed the Proxies setting to NO PROXY, and the folder list instantly populated.

rodpaul

Thanks for the suggestion, this didn't help. Still can't see "Users" or get to subfolders.

JasonWTW

I am having the same problem,

my selective sync started not showing all folders recently
tried to restart Dropbox, didn't help
tried to unlink Dropbox, and link again, didn't helo
tried to uninstalled Dropbox and install again
fine, now it's downloading ALL my files on Dropbox to my local drive....

it seems this problem has been a while,

Is there any dropbox engineer trying to fix it?

odessavid

We had same problem. Here is solution

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

JasonWTW

Yup, this worked!

I reported this issue to Dropbox support, and they taught me exactly what you said.

Thanks!

Jane

Hey @odessavid,

Thank you for the heads-up on that, much appreciated.

Usually, upgrading to the latest stable version or downgrading to the stable version if you are on a testing beta build will resolve any Selective Sync issues you may have experienced.

If you need to ask more about it, please let me kow in your reply!

Kind Regards,

JaneA

dtfamily

@odessavid wrote:
We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then, use the following link to install the latest stable version of the Dropbox desktop application:
https://www.dropbox.com/download

Hi, I'm having the same problem not syncing a folder. I checked the settings, and I am not a beta tester. Not sure where to go from here... please help!!!

Mark

Not syncing a folder is a very different issue to it not appearing in the Selective Sync drop down dtfamily. Could you explain whats happening?

dtfamily

Sorry, sure. I have a folder labeled "_Programs" in my C: drive on my computer. It does not show up at all under the folders to sync under "Selective Sync" in Dropbox. Does this help? Thx!

Mark

Can you please start a new thread so as not to confuse things on here

dtfamily

Sure- just getting used to this thread. Would I need to start it over, or is there an option to change this to a new thread. Sorry for the dumb question- thanks!

rw3

This fix worked for me - finally. I had a "-" hyphen in my folder name. I removed it and it finally synced. Thank you!

JimLudden

Been using Dropbox for years from my Mac. Now hooked old Windows7 machine and I can see three of my folders but not the fourth, which is my current project.

No clue why. If it were a synch issue, I would expect to have a message indicating that synch (with Win machine) was in progress.

Jottlas

And we had a colon ":" in a folder name causing that folder not to appear or sync in Windows. I removed the colon and now its visible and syncs beautifully.

ThorDAN

I solved the issue by changing the name of the master directory not being synced on the webpage. hope it also works for you.

gmcall

This worked for me too, which is bizzarre, because I have a few folders in my DropBox with a hyphen in the folder name. It just was affecting this new folder that I'd added to my DropBox which wasn't showing up. Replacing the '-' with a '_' did the trick. Thanks!

Bella2511

Legend! this was my problem - a little too much punctuation! Thanks for the tip - I'm not sure I would have worked that out on my own. B

Michaelphotog

I have the same problem. Can't download the folder (too big), can't share it with myself, can't add to my Dropbox. Yet there it is sitting there online.

lmarnott

Hi guys i found that any folders that finished with a full stop --- . --- would not sync. I suspect that explorer figured that it was a file without a file extension and would not show it.