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iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message.

Note: my iPad iOS and dropbox app are both completely up to date.

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W. Sun1

I also got the same issue. Poor....

Mark

I have seen before that if you have non-standard ASCII characters, or a very complicated password it can cause issues.

It maybe worth, just until the devices are linked (as you only need do it once) changing your password at www.dropbox.com/account to something easier and then once linked change it back.

Max P.4

Hi I'm having this issue as well on both iPad and iPhone. My password isn't complicated at all! Help!!!

Mark

Help!!!

Did you try what I already suggested and reset the password to relink?

Max P.4

Yes I tried that and it didn't work. Any other ideas?

Jomarc O.

What an inconvenience, i also have the same issue...
i tried resetting my password thrice. and it still keeps on telling me "login failed"
i tried redownloading the app on my phone. the issue still persists. >:|

ANY OTHER IDEAAAAS?

-____-

Katie W.3

Same problem. No joy on any mobile devices but I can sign in on the desktop NO PROBLEM. I have changed my password three times, each time making it simpler and nothing works.

Unfortunately, not being able to access drop box on my devices literally cripples the software that I just paid for to work on and sync across desktop and devices. This stinks.

Mark

Which version of Dropbox / mobile OS are you using?

I'm wondering if its a compatibility issue.

Rp987

ive got the same problem.

Annoying af. Travelling - only have my iPad. Need to update an invoice. Can't.

Changed password twice. Can login via safari, app tells me incorrect password.

So stupid. So so stupid. Dunno what's up, but this needs to be fixed. And I keep getting spammed to buy more space... seems like an elemantary problem - yet here we are.

Kmbrum

Same issue except I have an iPhone 7 with the latest update.

Julie M.18

I am having the same issue. I have used dropbox many many times on my ipad but am now having lots of issues logging in.

Mark

Have you done whats been suggested and tried a reset?
www.dropbox.com/forgot

Julie M.18

Yes, I have done all those things.

Mark

And you get a reset password and that doesnt work when you use it on the iPad?

Have you checked then you are using the most up to date version of Dropbox?

Julie M.18

Correct. The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)

Mark

You've not actually answered the rest of the question though.

Are you using the most up to date versions of Dropbox? That error is usually if its out of date

Julie M.18

Yes, in fact I have deleted the app and reinstalled it as well. All of my software is also up to date.

Mark

I suggest logging a ticket then via http://bit.ly/cm-support and ask for help. Replies will take time, especially if you are a free user but, you can track at http://dropbox.zendesk.com

I also suggest including screen shots if you can - especially of the error messages.

Julie M.18

I'm a pro user so I definitely pay for this service. I tried submitting a ticket but there is no space to actually write what is going on or submit a screen shot.

Mark

You may want to try on a computer rather than an iPad Julie then.

Radox

I got rid of all capitals and numbers from my password and changed it via the ipad and that worked!

Rp987

Love the added security of only allowing all-lowercase passwords.

jcecorn

>You may want to try on a computer rather than an iPad Julie then.

/PMSL

Good one, mate.

pwmeek

Evidently this has been a problem for years. My iPad is now refusing to let me login as well.

Does Dropbox have any techs monitoring these forums?

There are plenty of other file-sharing/cloud-storage solutions out there. I think my "solution" will be to abandon DropBox.

tango1

i have the same issue since few days, correct password but cannot login via my iPad, Dropbox sucks !!!

Daphne

Hey there @tango1, sorry for the late reply here!

Are you still having this issue? If you are can you please let me know if you are receiving any error messages when trying to sign in, a screenshot of this would be helpful.

Looking forward to your reply - Thanks!

tango1

Same problem !!!

"Login Failed"

I give up and use Box.com

Rich

For those of you on older iPads, remember that the Dropbox app now requires iOS 10, and older versions of the Dropbox app that would previously connect to Dropbox are being blocked as they are no longer compatible with the service. So for some of you, this isn't a case of a simple problem that can be resolved, and is, in fact, planned obsolescence of the Dropbox app.

If you have an older iPad on iOS 9 or earlier, it's just a matter of time before it's no longer able to connect to the Dropbox service.

tango1

Thank you Rich, Dropbox should give such an explanation instead of "login failed".

Typaden

I can’t log into my account using my iPhone.