The Dropbox support team isn't helpful.

Question

I am trying to get help with a major dropbox issue and the technician on the phone has asked for a series of screenshots.  I tried to give him what he asked for but I called back and apparently it wasnt exactly what he wanted. I suggested that we do a screenshare (like we have done in the past) and it would be way easier to see what he wants to see.  He got very frustrated and dug his heels on getting me to give him more screenshots. What a waste of time. The dropbox experience is degrading quickly. I wish we could just call and get help like we used to. Has anyone else had issues with dropbox or dropbox support lately?

Nancy · Answer

Hi again, @drs5009. I’m sorry to hear about your experience with our support team.

Following your interaction with them, you should’ve received a ticket number to your Dropbox email address. Can you please check your inbox/spam folder and share that number with me here, so that I can look into this?

Other than that, I can see you’ve also posted here regarding the Dropbox folder on your computer. Please check my reply under your post, and let me know if it helps.

Keep me in the loop for more info.

Mark · Answer

Sorry I cant help, but, people here may be able to, do you have a ticket number?

Did they say why they cannot do a screen share?

Also, it may be worthwhile explaining your issue to see if somebody here has any idea :)