I need to cancel my subscription but don't have access to the account

KateGoldbergHelp

Hi,

I dont have access to my account because the company emails have been deactivated. I have no way on contacting DropBox for support. I want to confirm that we are not being charged for our account. I thought I had already canceled the account but we are still being charged and I have no way of getting bac into the account

Hannah

Sorry to hear about this situation, @KateGoldbergHelp.

Even if you don't have access to the account in question, you can still cancel the subscription.

To do so, you'll need to contact our support team, who, with your help, will be able to gather the appropriate info and assist you with the cancellation.

You'll need to open this link from an incognito/private browsing window, fill out the form and send your request.

Let us know once you have your ticket number.

Thanks!