My Dropbox quota is stuck after accidentally uploading a file over my limit and deleting it immediately. All files are gone, empty box, cache cleared, apps reinstalled, but storage is still marked full.
Now what?
Hi @IngridW, thanks for posting today!
Is it possible that you have the Dropbox Backup feature enabled on your account?
You can check this page to see if there are any backups on your account, and delete them if need be to free up your quota.
If you need any further assistance, please let me know!
Thanks @Jay ! Good one. Close but not yet solved. There seems to be a back-up but I don't know where. Following your link doesn't help. It's in Dutch but may be this helps. When I cick on the 3 dots right under and click delete the systems says there ís nothing to delete.
What options do you see when you click the ellipsis next to the backup?
download
rename
delete
Could you attach a screenshot showing the exact error message you get when clicking the delete option?
Hi from me too, @IngridW! If you open another browser on your computer, and go to your Backups page, do you still see a backup there taking up space? If yes, can you try to delete it once again and let me know if you experience the same behavior?
Yep @Nancy same result.
@Jay @Nancy I have done everything possible. Nothing works. I am convinced that there is something wrong at Dropbox. That someone needs to press a reset button. How do I arrange that? Thanks for your help.
I've found the solution!!!!!!!!!!!!!!!!!!!!!!!!!
Yeahhh me happy
That's great to hear, @IngridW! Do you want to share your solution with us here, in case another user is having a similar issue?
