Dropbox claims one of my files has malware, even though it doesn't.

Question

I received a notification.

Can’t share file

We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

I’m not sure where I went wrong. Most of the data/files were created by me using AutoIT and do not contain any malware. I would appreciate guidance on how to resolve this issue and prevent it from happening again. My files have been completely disabled by the system, and I need to know what I should do to fix this situation. I hope to receive support through the email address I am currently using.

Up to this point, I still haven’t received any email.

Hannah · Answer

Thanks for keeping us updated on this, @kengmod17!

We don't really have access to that info, however, if you need anything else, please let us know.

Have a great weekend!

kengmod17 · Answer

Thank you very much @Nancy ,

Dropbox has restored my sharing and file download access, and I truly appreciate it. I hope I won’t run into this issue again in the future.

However, I would still like to know which file may have caused the violation, so I can learn from this experience and avoid making the same mistake again.

Once again, I’d like to send my best wishes to @Nancy ,

Thank you for your help.

kengmod17 · Answer

Thank you very much @Nancy ,

Dropbox has restored my sharing and file download access, and I truly appreciate it. I hope I won’t run into this issue again in the future.

However, I would still like to know which file may have caused the violation, so I can learn from this experience and avoid making the same mistake again.

Once again, I’d like to send my best wishes to @Nancy ,

Thank you for your help.