Child Item

Dropbox Pocketbook isn't supported won't let me sign in.

Application Affected
(Dropbox Pocketbook.)
Device
PocketBook 628

Question or Issue
Recently had issue with my network, was told from Pocketbook support, to do factory reset. Afterall I realized that I can't log-in with my account, cause the interface of login page was update. How should I bypass that piece of a problem, cause that was one way how I was syncink the files with my device

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Mobile

Third Party Integrations

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Accepted answers

Rich

Mkasum123 wrote:
they claimed that's not possible, that's why I've written here(who want's to update software for device that was discontinued?

So the device you have is a discontinued model that they no longer support? Unfortunately there's not much that can be done in that case. If the app no longer connects due to changes in the API, then it would need to receive an update to the app in order for it to continue working. As it's a third-party app, Dropbox isn't able to provide support for it. It's up to the developer to correct the issue as they're the ones that created the app. Dropbox has no access to that.

This sounds a bit familiar now. I think there was another thread about this about 2-3 years ago and PocketBook said the same thing... no plans to provide an update.

Edit: Yes, found it. The post is from 3 years ago and refers to the 625 being discontinued 3 years prior to that. I imagine the situation is similar now for the 628.

I can't log into Dropbox via a pocketbook. | The Dropbox Community

All comments

Rich

Mkasum123 wrote:
Afterall I realized that I can't log-in with my account, cause the interface of login page was update. How should I bypass that piece of a problem ...

You'll need to reach out to PocketBook for assistance with this. The Dropbox app on that device isn't created by Dropbox. It's created by PocketBook and uses the Dropbox API.

The API had some changes earlier this year relating to certificates, which would require some third-party developers to update their apps. This is more than likely the cause of the issue. Ask PocketBook for an update to the app.

Megan

Hey there, @Mkasum123, welcome to our Community!

Could you please clarify the exact OS of your device and how exactly you were syncing your ebooks from Dropbox to the pocketbook in the first place?

Any additional information or screenshots you think might help, are more than welcome!

Also, does this device support any current version of the supported browsers? Have you tried reaching out to Pocketbook's support for assistance?

Let me know more, and we'll take it from there!

Mkasum123

Lol, they claimed that's not possible, that's why I've written here(who want's to update software for device that was discontinued? Nobody)

Mkasum123

As they said PocketBook 628 uses Platform (OS), Linux 3.10.65. Yes, I've tried, that was their help to hard reset device, cause there was an issue with my connecting to perticular network. But they have forgotten to mention that dropbox login was updated, and not possible. And there's no way to bypass that(the only way was just remaining with the state how it was). And that kinda pissed me off

Rich

Mkasum123 wrote:
they claimed that's not possible, that's why I've written here(who want's to update software for device that was discontinued?

This sounds a bit familiar now. I think there was another thread about this about 2-3 years ago and PocketBook said the same thing... no plans to provide an update.

Edit: Yes, found it. The post is from 3 years ago and refers to the 625 being discontinued 3 years prior to that. I imagine the situation is similar now for the 628.

I can't log into Dropbox via a pocketbook. | The Dropbox Community

Mkasum123

Thx, sad