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I am unable to update my email address because the link from Dropbox does not arrive.

Hi...I am trying to update my account email..I am successful until the verification email to my new email address does not come through to my new email inbox or junk to complete verification....it also says "send again"......I have tried both many times....In my account settings it has the new email and says "pending verification".....any ideas.?

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Accepted answers

Walter

If you're trying to change the email address of your account to one that's already used for another Dropbox account, then yes, it would be an issue @WIRL.

Could that be the case here perhaps?

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Megan

Hi there, @WIRL, sorry to hear you're having issues with changing your email address of your Dropbox account.

As a first step, have you verified your current email address before changing the email?

Could there be another Dropbox account already associated with your new email address?

Lastly, can you try clearing your browser's cache and/or trying another browser (preferably with no extensions or plugins running) and let me know if you're still not getting the email to update your email address?

Let me know more, and we'll take it from there!

WIRL

Thank you Megan....yes..I have verified my current email address.....and I have done that several times in my attempt to complete the process...what browser do you suggest...Thanks...!!!...

Bill

Megan

Hey there, @WIRL!

Give me some time to look into this, and I'll get back to you as soon as I have more info.

Thank you so much, your patience is appreciated!

Megan

Hey @WIRL!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try temporarily disabling them to see if this helps?

While I'm investigating this, could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the verification email then?

WIRL

I just realize that I DO have 2 Dropbox accounts....is that the problem?

Thanks....Bill

Walter

If you're trying to change the email address of your account to one that's already used for another Dropbox account, then yes, it would be an issue @WIRL.

Could that be the case here perhaps?

WIRL

Thank You very much...!!!!....Megan as well....!!!

Megan

Hey @WIRL!

Happy to see that your issue is now resolved!

Give me a shout if you need anything else, cheers! 🥰