Child Item

Deleted all my files but my account says it's still full.

Device
Microsoft Surface 15
Operating System/Browser (if using the web)
Windows

Issue details: I have been invited to join my attorney's Dropbox to share files. When I try to join it says I am out of storage and need to upgrade.
I have now gone in and deleted everything that I can find. There was a shared folder with about 2 GB of photos that I wasn't aware of. But have now deleted it.

I sent a help ticket and they had a link to Device Backup -

https://www.dropbox.com/backup/all - there I also deleted a device backup with 2 GB

How long will it take to be able to join and access my attorney's shared folder.
Is there anything else I need to do?

Find more posts tagged with

Storage space

Dropbox Backup

Comments

Megan

Hey there, @MackeyIV, welcome to our Community!

I completely understand where you're coming from, so let's see what we can find out.

Would you mind sending over a screenshot of your plan page, in order for me to have a visual of what it reports there?

How large is the shared folder that you're trying to add to your Dropbox account? Check the pages I hyperlinked and let me know what you find.

Thanks a bunch!

Megan

Hey @MackeyIV!

I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!