Child Item

Dropbox icon is not available on Tahoe 26.3.1

Application Affected
Dropbox
Device
Macbook Pro M5
Operating System/Browser (if using the web)
Apple eTahoe 26.3.1
Dropbox App Version (if using the app)
Latest offline and online installers

Question or Issue

The GUI for DropBox / menu bar icon are not available to use. The application is running according to the Activity Monitor, but no way to open preferences etc.

Been trying to make dropbox work properly for the last 2 hours.
Actions taken:
- Restart
- Drag application to trash, and download the online installer
- Restart
- Quit DropBox and all associated applications using the Activity Monitor
- Drag application to trash, do search through user and main libraries for anything dropbox related
- Download offline installer and reinstall
- Do all trashing of findable files
- Go to ~/user/Library/Cloud Storage and delete Dropbox folder there
- Reinstall from offline Installer
- Quit Dropbox to log out from account
- Run installation wizard and log back in

Same problem still exists

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Desktop

Install

Mac

Comments

PyroDucts

Something I just noticed while looking for something else - in the System Settings, I cannot turn on the Dropbox Finder Extension. Don't know if that is at all important in this but sharing just in case.

Walter

Hey @PyroDucts - sorry to hear about this.

If you made sure that you've installed the Dropbox desktop app with admin privileges in the first place, can you try an advanced reinstall and let us know if this persists?

Thank you!

PyroDucts

Yes, I've tried advanced reinstall and use admin privileges, same results

Walter

I see, thanks for clarifying that for me @PyroDucts - much appreciated.

Before we revert to email communication to further investigate, can you send us a full screenshot of where you see the app listed in your activity monitor including your menu bar area where the Dropbox icon should be?

PyroDucts

Walter

Thanks for the screenshot @PyroDucts! I've just sent you an email, so please take a look at your inbox and we'll pick it up from there.

TilleRon

I have had this exact same issue for months now...I gave up....while continuing to pay annually. Should I start my own ticket? Or can you reach out to me as well Walter?

Walter

Sorry to hear about this @TilleRon, and thanks for letting us know too.

Before we switch to email communication, could you let us know if you've tried any of the troubleshooting steps mentioned in this thread?

TilleRon

I have had this issue since first upgrading to OS Tahoe...I have followed and tried every single correction that I can source...from AI to Reddit to this forum...and still nothing. I do not use File Provider and it is likely a conflicting extension as I have checked most of my regular programming. so this is a firm yes...I have tried repeatedly. thanks for responding so quickly.
Essentially I have given up though this is my primary computer (desktop Mac Mini M4)...it works fine on my MacBook Air M2.

Walter

I see, thanks for the additional details there @TilleRon - much appreciated.

I've just gone ahead and opened a ticket for you, so please take a look at your inbox for my message and we'll take it from there.

TilleRon

PyroDucts or me? I think you meant me....thanks.

Walter

Yes, exactly @TilleRon - I've just amended my previous mention; thanks for flagging this.

I've also replied to your email, so see you there!

NinaMa

I have this problem too (Tahoe 26.3.1): no sync icons visible. I have uninstalled and re-installed Dropbox, restarted my Mac. Nothing helps. Help!!!

Hannah

Hey @NinaMa, sorry to hear that.

Just to confirm, since this thread is about the Dropbox icon missing from the menu bar, is that your issue or are you just missing the sync icons next to your files?

If you're missing the sync icons, can you make sure you're looking at the correct Dropbox folder path, by checking the location of your Dropbox folder in the "sync" tab of your Dropbox preferences?

Also, is your Dropbox app fully synced and "up to date"? You can see that, by hovering over the Dropbox icon I mentioned previously, in the menu bar.