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Dropbox fails to install on my new Mac M4 running Tahoe.

I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!

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Nancy

Thanks for posting here, @mtncat, and welcome to our forum.

Are you, by any chance, on the free Basic plan? If yes, do you see 3 or more connected devices under your Security tab > Devices? I'd just like to make sure that you're not hitting the limit that's mentioned here.

Other than that, do you have any antivirus/firewall (or other security) programs that could be interfering with the installation of the Dropbox app?

Let me know, and we’ll go from there.

mtncat

Hi Nancy--thanks for the quick reply. Yes, I'm on a basic plan. No antivirus/firewall/other security. Devices above.

Megan

Hey @mtncat, let me jump in here!

As a first step, keep in mind that I noticed on your screenshot that you currently have 3 devices connected to your account. In order to be able to sign in to this new device you'd need to follow the steps that my colleague, @Nancy provided earlier.

With that being said, I don't think that would prevent you from installing our desktop app in the first place. Can you try an advanced reinstall following the steps provided here?

mtncat

Hi Megan -- I've unlinked all devices just to cross that off the list of potential problems (screenshot below and then i tried an offline install, same error). I'm looking at the advanced reinstall link, and although it says that it provides instructions, I don't see any actual instructions (screenshots attached). Should I be performing an uninstall or are there other instructions that are supposed to be here?

Megan

Hey @mtncat!

Here are the steps for your Mac device. Keep in mind that if the device is new, and since the app isn't installed you might need to skip 1-3, and proceed with the rest.

If that doesn't resolve your issue, I'll be happy to send you an email in order to investigate further. Thanks a bunch!

mtncat

Thank you, but that still didn't work unfortunately.

Megan

Hey @mtncat!

No worries! I just sent you an email, in order for us to investigate further.

Reply back to me, and we'll take it from there. Thanks!