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I'm trying to update the email address of my Dropbox account, but it says it's taken.

Dropbox Plan

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Do you have access to the email linked to the account?

Can only receive email, not send, but takes a long time to come through.
Are there any devices connected to your Dropbox account?

PC

Question or Issue

I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken.

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Rich

Dhandley wrote:
I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken.

That usually indicates that there's already an account that exists with that email address. You'll need to either use a different email address, or sign in to that account and change the email address (to yet another email address) to free it up for use on your main account. You can reset the password for the other account if needed.

Refer to this help article and ignore the parts about being in a team. The process is mostly the same to swap emails between personal accounts as well.

Dhandley

Thanks, I'll give that a go.

toddd

Hello

I have the same issue. I'm trying to update my original work email address to my gmail address, but it states the email is already taken. I must have signed in using my google account. I went in last night and deleted it that gmail account and tried again to update my real account this morning, but I still get an error that email is taken?

Nancy

Hi @toddd! If you open a different browser now and try to sign in with your Gmail address, do you receive an error that the Dropbox account doesn’t exist?

toddd

Hi Nancy, Actually...no, it shows the gmail account still exists.

I deleted the account yesterday though...does it take time for the deletion to take affect?

Nancy

Hmm, the deletion should be immediate.

Can you sign in to the Dropbox account again and try to delete it once more? Do you receive any sort of confirmation after doing that?

I’d also like you to check your Gmail address (both your inbox and spam folder) and let me know if you received any messages there after deleting your Dropbox account last night.