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Receiving errors from Dropbox API

Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur:

:Error= com.dropbox.core.NetworkIOException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

We are trying to narrow down why is error is occurring and if you need any additional info about our config please let me know.

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DB-Des

Hi @aparnell

Thanks for writing in. It looks like you are running into an error due to outdated root certificates being used on your current SDK version.

We’re performing a staged root certificate rollout, starting with short validation windows before making the change permanent. Please see more information in this blog post.

In order to maintain access to the Dropbox API, please upgrade to the applicable required SDK version:

Java SDK v7.0.0 or greater
.NET SDK v7.0.0 or greater

Note that apps using older versions of the .NET SDK are only affected if they call DropboxCertHelper.InitializeCertPinning().

Python SDK v12.0.2 or greater

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DB-Des

Hi @aparnell

Thanks for writing in. It looks like you are running into an error due to outdated root certificates being used on your current SDK version.

We’re performing a staged root certificate rollout, starting with short validation windows before making the change permanent. Please see more information in this blog post.

In order to maintain access to the Dropbox API, please upgrade to the applicable required SDK version:

Java SDK v7.0.0 or greater
.NET SDK v7.0.0 or greater

Note that apps using older versions of the .NET SDK are only affected if they call DropboxCertHelper.InitializeCertPinning().

Python SDK v12.0.2 or greater

pvanHCCP1

Would this explain why issue is currently intermittent?

DB-Des

Hi @pvanHCCP1

Yes, this staged rollout would explain why it may appear resolved temporarily or why it may have been working before today.

aparnell

Thank you for this info, we've upgraded the related SDK and are currently monitoring for any further errors

aparnell

Its been a couple days since we upgraded and haven't seen the error since so I believe we are all set