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I removed all my files but my account still appears to be full

I am using the student plan, which provides 2GB of storage for my use. I only have a few MB used if anything. I transferred over my folder into a hard drive to remove all files inside it, and it still says I am capped out even though my account shows I have no files of anysort inside (photos, all files, shared). I have tried deleting the ".dropbox.cache." folder, and it keeps coming back after every startup of Dropbox.

I need more storage to be able to be productive in class cause right now I can not even accept files that are crucial for me to even start the semester. If there is anything that I missed or information that can help, please tell me.

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Hannah

Welcome to our Community, @Colin2548.

I completely understand where you're coming from, so let's see what we can find out.

Is it possible that you have backup files or shared folders taking up your space?

Check the pages I hyperlinked and let me know what you find.

Thanks!

Colin2548

Thank you for responding, Hannah

I only have 2 shared folders that combine for 14.4 MB.

I am sharing folders with my Professor which can lead to the problem. My Dropbox is listed as using 360 mb from properties.

My only thought is that my Professor is somehow using the storage that I have.

Mark

Colin2548 wrote:
My only thought is that my Professor is somehow using the storage that I have.

If you are in a shared folder then yes, this uses quota.

It also stops syncing when you go over quota, so, if you only see 14.4mb (as in this example), what's happened is he's suddenly added lots more, which has knocked you over quota, and so it's not syncing anymore to your account.

I assume you checked the backups page as well as said?