My referrals are ineligible. How come?

Pavel10

hello, i sent invitation to many friends but every time after they completing registration and instalation app on their comps i get same result - Ineligible. 

We not connected to same network, not using same computers,  or something like that. I tried a lot of absolutly different people but every time same result. Can anyone help me pls?

i have basic verison. They try to instal mobile and desktop app but nothing work. Friends with status waiting for instalation have mob app and if they get desktop status changed to Ineligible

Walter

Hey @Pavel10 - sorry to hear you're having issues with this.

If you've ensured that your referrals didn't have a Dropbox account already, may we reach out via email to have a further look internally?

Let me know when you get the chance and we'll take it from there.