Child Item

Unable to uninstall Dropbox on Windows 11

Application Affected
(Dropbox)
Device
(Lenovo IdeaPad 5 Convertible Laptop.)
Operating System/Browser (if using the web)
(Windows 11.)
Dropbox App Version (if using the app)
Error

Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In safe mode, deleted all Dropbox files except DropboxE64.88.0.dll. Error=action can't be completed because the file is open in Windows Explorer. Ran sfc/scannow. No errors. Ran Revo installer. Lots of messages about deleting registry. But DropboxE64.88.0.dll still there & gave same error when I tried to delete. It seems like DropboxE64.88.0.dll likes my PC so much that it doesn't want to leave!!!

Find more posts tagged with

Desktop

Windows

Uninstall

Insightful

Delivered

Open

Comments

Jay

Hi @Alan R.12, thanks for messaging the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Alan R.12

I followed the link to HKEY_LOCAL_MACHINE>SOFTWARE> WOW6432Node but the only reference to Dropbox was Dropboxupdate.

Hannah

Thanks for the update on this, @Alan R.12.

I just emailed you so we can take a closer look into your issue.

See you there!

Alan R.12

I have received no email. I certainly check my Spam folder but also my Trash in case of an accidental delete. Can you put this email into this thread please?

Hannah

Hey Alan, I saw that you replied to my email and I just replied back to you.

We'll continue there.

Alan R.12

I'm confused. I saw a prompt from you asking which system I'm haveing a problem & replied. You also asked for a screen shot of the error. Which I provided. But none of these appear in this thread. Please explain.

Megan

Hi @Alan R.12!

My colleague @Hannah reached out to your Community linked email address that you can find here.

You've replied to her there with the added info necessary but keep in mind that the email communication isn't the same as this public thread. Hannah will review the info you've provided, and will get to you as soon as possible.

If you need something else, please let me know and I will be more than happy to help every step of the way.