Hello. Every time I attempt to add new people to a shared folder, it won’t let me and tells me the files might contain phishing content, and the link to view the files isn’t working either. I need this fixed ASAP. Thank you.
DeviceComputer using AMD Ryzen 5 5600X and 32 GB RAMOperating System/Browser (if using the web)Windows 11Dropbox App Version (if using the app)Dropbox OnlineSyncing StatusI use Dropbox.com exclusively
Question or Issue
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing content.
2) I am not close to my limit.
3) File is legal content, legally obtained. It is a simple PowerPoint file.
4) File is 2.52 MB.
No customer support except for paid subscriptions.
The PowerPoint file is located in my "All files" section of my DropBox account. The file is called "CEIS106 - Week 1 - Introduction.pptx". Here is the error message. Please contact me using the email associated with my forum profile. Thank you!
Hi @Birdman2010, thanks for bringing this to our attention.
It sounds like access to your sharing was paused on your account.
Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service?
In any case, I went ahead and created a support ticket on my end for you. Reply back to me, and we'll take it from there.
Thanks a bunch!
Megan,
I checked that article before I posted this help request. All the files are my files and they are all good. I have been using Dropbox for a long time and this is the first time that I have received this error. What do I do next?
Hi @Birdman2010!
I can see that you replied back to the email I created, thanks for that.
I'll get back to you as soon as possible, in order for us to investigate further.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Hi @Kelseybpena! Thanks for posting on our Community.
Based on your message, you're most likely getting this error.
I’ve opened a new ticket for you, so please go ahead and check your email address when you can. You should be seeing a new message from me in your inbox; please reply to it and I'll check this further.
See you there.
Device mac miniOperating System/Browser (if using the web) OS 15.7.3Dropbox App Version (if using the app)Syncing Status up to date
Hello,
Same issue as many others - "we've interrupted your sharing activity". I've read through the articles and nothing applies. None of my files have changed, it just started happening one day. It happens with any file.
I tried the incognito window bypass suggested in other threads, and while it doesn't solve it, it gives me more info - now it says "phishing" as the reason. The file in question is a zip file containing lesson notes for a student.
Please get in touch ASAP with a solution, as this has been going on for over a month now and I rely on this to share work notes and invoices.
Welcome to our Community, @Pingu8, and thanks for your post.
It’s possible to receive this error indeed in cases where the system suspects that one or more of your files could be containing malicious content, as mentioned here.
Since you mention that this isn't the case though, I’ve gone ahead and logged you a ticket, so that we can check this further. Please reply to it, when you get the chance.
See you there!
I've suddenly found that files I've previously been able to share are no longer working. The error message was simply "Couldn't complete share" with no further details or anything helpful.
As a test I uploaded a new text file and tried to share that. This time I got a different message: "Can’t share file: We’ve interrupted your sharing activity because your files might contain phishing content."
I have no idea which file or files might be the issue, so I've deleted some old files that are no longer current (those are still in the "Deleted files") and left just the files I need to share.
What do I need to do to restore sharing?
Welcome to the community @agregory_unidata
Take a look at our page on suspended sharing activity for a refresher on files that may not be in compliance with our policies.
Deleting individual files won't clear the issue, you'll have to contact Dropbox support. They'll be able to investigate this further for you.
Thanks. I'm on Basic, so no support. There's no point upgrading if I'll be dealing with random false positives anyway. It's clear I'm not the only one with this problem.
Hi there, @agregory_unidata, no worries, I just sent you an email, so we can investigate this further.
Dear Dropbox Support Team,
I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.”
I tried to solve with online support unsuccessufully.
It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.
I can assure you that my files don’t contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean.
Please provide further details so I can resolve this issue promptly.
Thank you for your support.
Best regards.
giancarlo t. wrote: It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.
This wont be impacted by this.
The only thing you cannot do at present is create shared links.
giancarlo t. wrote: Please provide further details so I can resolve this issue promptly.
What did online support say? You need to log a ticket at http://www.dropbox.com/support
Hi from me as well, @giancarlo t.!
Since you mention that you had trouble resolving this with the support team, I’ve gone ahead and logged you a brand new ticket in our system.
Please reply back to me, and we’ll check this further via email.
Sharing from my account has been stopped due to "phishing content." Please help.
Kelseybpena wrote: Sharing from my account has been stopped due to "phishing content." Please help.
Start here:
For my activities being able to share links is important. I’ve already contacted online support, as I mentioned before. Thanks anyway for your help.
Yes, I am aware that Dropbox thinks a file is related to phishing. I need a Dropbox employee to please tell me which file is labeled as “phishing.”
The only people who can is Dropbox support via http://www.dropbox.com/support. Rich doesnt work for Dropbox so cannot see your account.
You'll also need Dropbox to remove the ban
I’m unsure why I received this message, and it’s severely impacting my Dropbox experience.
It's not specific to any one file. I cannot get the link to share ANY of my files. I always get the same error message when I try to share via the web portal. When I use my PC based Dropbox, I don't get any messages, but I cannot copy and paste any links.
I've already spoken with the chatbot and emailed support (over a week ago - ticket id: #26002781) and have not received a reply.
Best regards, Tal
Device (Razor Blade 15)Operating System/Browser (if using the web) (Windows 11/Chrome)Dropbox App Version (if using the app) (242.4.5815)Syncing Status ("Up to date")
If you go to http://www.dropbox.com/support is there any updates to your ticket?
Hey @tal s.4, I’ve gone ahead and logged a new ticket for you, so that we can look into this together.
Please reply to it, whenever you see it in your email address’s inbox.
I can't generate sharing links because I keep getting a phishing error.
I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message. This is content I uploaded to the folder so I can't understand why this is happening.
mirandaash wrote: I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message.
I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message.
When a ban such as this occurs, it affects all links on your account, and not just the one file that could be causing the issue. You'll need to contact Support directly.
Hi @mirandaash, thanks for bringing this to our attention.
It sounds like sharing was paused on your account, but let's see what we can find about this together.
Have you already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? Also please also take a look here for more info.I'm going to need some account-specific info, this is why I reached out internally. Please check your email's inbox for a message from me.
Thanks Megan - I have looked at the articles and the error message says it's a phishing error but I can't identify which file as all of them are showing up with the same error. I haven't received an email about this from you yet but look forward to getting your help to resolve this. Thanks
I have already emailed about this issue, 6 months ago. Dropbox keeps canceling my sharing option as it states my files have "phishing content" in them. I have explained previously I share course materials for healthcare professionals, some photos and case studies may be graphic.
With this "phishing content" it is have a negative effect on my business AGAIN.
I need this sorted as soon as possible.
Thanks,
Riley
Hi there, @RM02, sorry to hear about this.
Won't let me share my own files due to apparent phishing content? I need to copy and share links to my folders and files in order to share to clients and I keep getting an error message saying you have interrupted my sharing activity. Any help would be appreciated to get my account unlocked from sharing files please.
Sorry to see that you're having an issue with this, @JessMav.
I just emailed you to the address linked to your Community profile, so we can check it out internally.
