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Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296

Dropbox online and offline installer – Device Dell Inspiron 16 5645

Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / user account. from scratch. No AV nor defender blocking as tried switching off and having another go. I’ve downloaded the basic installer, the offline installer, older versions etc., and still the installer fails. I’ve unlinked all devices from the web version of dropbox. The an advanced reinstall (tried deleting all dropbox related folders) and whilst there are some residual registry keys that doesn't work.

All other programs have reinstalled successfully. Resorting to chatgpt for support hasn't worked (wasn't even going to attempt some of the suggestions for fear of further issues).
Grateful for any support! Thanks in advance.

Application Affected
(Dropbox windows app)
Device
Device Dell Inspiron 16 5645
Operating System/Browser (if using the web)
(Windows 11 home)
Dropbox App Version (if using the app)
(237 downloaded - tried earlier versions such as 235 as well)

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Comments

Hannah

Hi there, @katjenlou, thanks for bringing this to our attention.

Would you mind providing some more details on the issue, like, does the installer simply crash and do nothing?

Does it give any error messages? If so, can you please send us a screenshot, so we can have a visual?

Thanks in advance!

katjenlou

Hi Hannah, thanks for your reply - this is the message I get. However on another laptop entirely separately (also win 11) it installs fine, so I guess there's something in my settings on this one that's got corrupted perhaps? Am on the verge of wiping the laptop and starting afresh (after downloading all my data of course!)

Nancy

Hi @katjenlou! Hope you don’t mind, if I jump in.

Out of curiosity, does the same error appear, if you create another user profile on the same device?

katjenlou

Hi Nancy - that was exactly what I tried - same computer, create new admin user profile, and same behaviour. It has to be that machine that's causing the issue; as I have installed it fine on another machine entirely.
I checked AV/defender etc on that machine in case that was preventing it from installing but no joy.

Nancy

Alright, I’ve gone ahead and opened a new ticket for you, @katjenlou. This way, we can check this further.

Please go to your email address and reply to my message, when you get the chance.