Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance.
Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently deleted it (which I know was my own mistake).
Today, years later, I suddenly thought about that old email again. Because everything back then was such a blur, I wondered whether I might have had a Dropbox account associated with it.
When I tried signing in with the old email and password, it said it sent a code to that old email address, which I can no longer access because it was deleted. Many scenarios playing in my head, like one: I don’t know whether someone might have accessed my Dropbox account and downloaded the app on their phone or computer and it’s active? But since the email address itself is no longer active, I’m not sure what happens.
I thought inactive accounts were eventually deactivated, or that files might be deleted after a long period of no access, or so I’ve read on here. I really hope that’s the case, especially because I may or may not have stored old sentimental family photos there (it’s been years). Again, I fully blame myself.
Ive tried the recovery form, and now I’ve contacted support, although from what I’ve read on other forums, it’s unlikely they can help if you no longer have access to the associated email (I’m not angry at them). Still, I’m praying and hoping at least that if there were files and photos in them that they would have been deleted by now due to inactivity?
Any advice appreciated.
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Dropbox Plan - Standard
Are you a Team Member or Admin? Not part of a team. Owner of account.
Do you have access to the email linked to the account? No.
Are there any devices connected to your Dropbox account? Once, but that old computer had seen its days.. it’s no longer working.
