Child Item

A team member is not receiving our invitation.

david91

Device
OptoPlex 7090
Operating System
Windows 11 Business
Dropbox App Version (if using the app)
Web

Question or Issue
New team member not receiving an invite email.

Member data shows 13 Members and 1 invited.

When I invited member one (1) license was available (we currently have 14 Advance licenses).

The one (1) invited is not receiving an invite email.

I am the team admin.

We checked spam folder of invited member.

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Dropbox Business

Accepted answers

david91

I was able to invite successfully using the different browser and private window.

Thank you for your help.

David91

All comments

Dell_Dropbox

Welcome to the community @david91

I know this question seems elementary but we have to ask to check it off the list. Have you double checked the spelling of the email to assure its being sent to the correct address?

Check the Admin Console and go to "Members" to see the pending invites

david91

I was able to invite successfully using the different browser and private window.

Thank you for your help.

David91

Megan

Hi @david91, thanks for letting us know!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Theresa

Hi @david91 welcome to the Dropbox Community 👋

Thank you so much for coming back to update us, it really means a lot! When someone takes the time to share that their issue is resolved, it not only closes the loop but also helps other community members who might be facing the same thing. Your update about the team invite issue will definitely be useful to others down the line 🙌

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox for team collaboration, I’d love to know… what’s your favourite Dropbox feature? Whether it’s sharing, permissions, file recovery, or something else entirely, I’m always curious what people find most helpful.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)