Has the zoom to dropbox integration been affected by changes again?
Thank you @simonbands & @Kathryn Jones for getting back to me so quickly.
While it's a shame that did not work, that rules out a lot for us and was worth a shot.
As I mentioned previously, our team is currently working on getting the integration back up and running. I'll provide an update as soon as I have any news.
Hi @Kathryn Jones - sorry to hear about this.
Can you please provide some additional information about the issue you're having and/or send us a screenshot of the error or the last screen you can get to?
Thank you!
I am not able to send a screen shot of the error, just inform you that it is the same issue that occurred in 2024 when Dropbox stopped processing the zoom integration to store recordings. There was information that this integration had been depreciated.Then like now, it just stopped integrating without warning. It was reinstated days later upon 1 customer taking action to gather names for those wanting this feature reinstated.Today I disconnected zoom app to reconnect in hopes to 'kick start' the integration again however to my surprise Zoom no longer appears in the app menu to connect.I rely heavily on this integration.
Please helpFYIhttps://www.dropboxforum.com/discussions/101001017/dropbox-integration-with-zoom-deprecated-/750604/replies/751135
I have the same issue. No recordings from Zoom are being transferred to Dropbox. In fact, I tried to disconnect the Zoom app from Dropbox and reconnect it, but I can’t find it in the App Center anymore.
Hi @Kathryn Jones & @simonbands,
Thanks for letting us know, could you try adding Zoom from this link?
https://www.dropbox.com/landing/zoom
Let me know how you get on.
Thank you Neal, this has restored the connection of the Zoom app, however the automation of the recordings still does not work.
Hi @Kathryn Jones!
Thank you for confirming and apologies for the inconvenience.
I've reached out to the team in charge of this to find out what's going on, they are aware of the issue and hopefully I'll be able to give you some answers very soon.
Thank you for your patience!
I believe this is expected behaviour as it has been deprecated: Dropbox Integration with Zoom deprecated. | The Dropbox Community
Can you confirm really quickly that in "Edit settings for Zoom” (1st screenshot) and then in the pop up screen (2nd screenshot) you have checked the box and clicked Update?
Hey @Mark,
Thanks for weighing in! The Zoom integration was actually reinstated shortly after that, making this all even more confusing!
Check out this reply on that thread and I've also confirmed internally as well.
Hi @Kathryn Jones and @simonbands, I've sent you individual emails, please could you reply to them when you get a chance?
Hello Neal, I have checked "Edit settings for Zoom” and the box was already clicked. But the automation of the recordings still does not work.
Hello Jay, I have reply.
No the check box was not ticked.
I have tested the process post checking this box and the recording still does not automatically save to the zoom folder in DropBox.
done
Now, the box is not checking, and when i want to check, it's not working : see the following message :
Integration AffectedZoomDeviceMacbook pro Question or IssueBack In February 2024 Dropbox canceled the integration app with Zoom . Due to community pressure it was reinstated. It has been working successfully until last night when my zoom meeting recordings were not transferred to my Dropbox. Upon an hour of my time with zoom support, I found out that Dropbox canceled the integration AGAIN with NO NOTICE to their customers. I am deeply frustrated at the lack of communication on Dropbox's side of things. This leaves me no time to find another solution as downloading and uploading are not possible due to very poor internet in a more rural community. Is anyone else having issues and frustrated like I am?
Your frustrations are totally valid @nsrubio, and I would probably have similar feelings in your position. Please be aware that our team are currently working on restoring the Zoom integration, I can't provide an exact timeline but there should be an update within a few weeks. Hang in there!
Thanks for the reply. I am really glad to hear this.
@nsrubio & @Dell_Dropbox thank you for sharing this. I was about to report this again the other day and ran out of time. I was the one that reported this last year and with Community Support thankfully it was reinstated.Like @nsrubio this is rather frustrating. I recall your name and support from last year which was much appreciated and hence I wish to add support to this request. I recall going through the same process as you last year! The work I share with the world which transforms lives and relies on this integration working seamlessly so I can share transformative insights with people.I'd really appreciate a reinstatement as soon as possible, thank you.
Hello @Neal , Any news about this problem ? Thanks
Hi @simonbands,
Nothing just yet! A soon as I have an update, I'll let you know!
Apologies for any inconvenience!
@Philip Wade yes I remember from 2 years ago ! @Dell_Dropbox any updates 12 days in ? Really trying to hang on and figure out how to deal with my recordings with terrible internet.
🙏
Hello @Neal !Everything is back to normal, I'm so happy !! And I didn't touch a thing. Thanks
I'm glad to hear it @simonbands!
Let me know if I can help in any other way!
Hi @nsrubio,
Simon confirmed on this thread that the issues seems to be solved for them, can you let me know if it's that same for you?
If not, I'll investigate further.
Thank you for following up and checking in @Neal . Upon checking just now, it looks as if it has been reinstated. Thank you so much.
It looks like mine has also came back online in the last few days. Thank you
@Neal thanks for confirming this. Mine looks to be working again, thank you this will make life a lot easier for my events and retreats.
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