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My Professional Dropbox account isn't connected to the company's account

Hey Everyone,

I recently started a new job and was given a professional dropbox account. The problem is that I am completely disconnected from the companies account. I can't see or access anything in the company's dropbox. It also seems to think it's a personal account too. I only have two gigabytes of storage. What Gives?

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Mark

ltmrey1 wrote:
It also seems to think it's a personal account too. I only have two gigabytes of storage. What Gives?

It will do.... Professional Accounts have 3TB of data and are personal accounts.

If you need to access the business account and then have a Dropbox Business plan they need to buy you a licence and add you to that one.

OR they need to invite you in to the shared folders they already have.

Dell_Dropbox

Welcome to the forum @ltmrey1

To add to what Mark said, your company will have to add your account to their team plan.

You'll want to contact the admin at your new job and refer them to this page to help you get started.

Jay

Hi @ltmrey1, thanks for contacting us.

Just for clarification, you mentioned that you have a Professional account with 2 GB of quota. Do you mean that you received a Dropbox account under your work email address?

An actual Dropbox Professional account contains 3TB (3,000 GB) of quota, and you mentioned that you have 2 GB of quota, which would mean that you have a Basic account. You can confirm your account plan from this page.

Have you been in contact with your team admin in order for them to invite you to the team to onboard you?

This will help me to assist further!

Nancy

Hi from me as well, @ltmrey1, and sorry for jumping in here, too. I just wanted to make sure that you don’t need any further help here.

If you do, feel free to give me a nudge!