Child Item

Referral ineligible on brand new computer

Dropbox Plan
Free
Device
Lenovo Thinkpad E14 Gen3
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
N/A

Question or Issue
My colleague just bought a brand new mac and I referred him to Dropbox. He created an account and installed the app, but it says that is he is ineligible. He has never used Dropbox before and this mac was just bought from the store. Can you look into it, please?

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Referrals

Comments

Jay

Hi @zmlekj, thanks for messaging today!

Do you know if your colleague attempted to accept the referral while on the same network as your main machine?

Have you checked the information in this article to see if it applies to them?

Keep me posted!

zmlekj

Hi Jay, we are sharing the same office wifi and both using the same VPN, though we might currently be logged on different VPN servers.
The article you shared mentions ineligibility comes from either the user already having a dropbox account or the new user registering with the same computer as me. But neither of these conditions apply, since he's never used Dropbox before and opened his account on a brand new mac.

Jay

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location.

To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

zmlekj

Hi Jay, thanks for your reply. I understand that network overlap can sometimes trigger eligibility checks, but in this case, my colleague has never used Dropbox before, he created his account on a brand-new Mac, which is not associated with any prior Dropbox account.

We followed all other standard referral steps correctly. According to Dropbox’s own rules, a successful referral should grant the 500MB bonus.

I would appreciate it if you could review this specific case and ensure that the bonus is applied, as it meets all program requirements. Thank you for your time and assistance.

Megan

Hi there, @zmlekj!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

zmlekj

Hi Megan, I have not received your email

Can you send it again?

Thanks

Megan

Hey @zmlekj!

Could you make sure that you're checking your Community-linked email address?

While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there.

Thanks a bunch!

Sharonteosl

I have the same issue. I referred to my sister to dropbox. She got a new laptop and I was helping her set up her laptop. The email was verified. And we downloaded the desktop to her new laptop (brand new out of box). And it was deem ineligible. We do stay in the same household and hence share a wifi.

Also disappointedly when I emailed dropbox support and was told I was being abusive and if I do such abusive acts my account which I had for a long time will be ban.

Can you help me?

Jay

Hi @Sharonteosl, thanks for your message.

I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally.

In general, for the future, it would be best for new users to accept your referrals when not located on the same network as your own, in order to prevent the referral from being seen as ineligible.

Sharonteosl

Dear Jay,

Thank you kindly for your reply. Is there anything that can be done about it now or is it too late? Can she re-download at a different location?

Walter

At this point, your best bet would be replying to your existing ticket for more information @Sharonteosl.

Let us know if you have any other questions in the meantime.