Application Affected
Dropbox for Windows
Device
Dell Latitude 5520, 5550
Operating System/Browser (if using the web)
Windows 11 24H2
Dropbox App Version (if using the app)
232.4.5988, 233.4.4901
Question or Issue
Two users in my organization have started having a problem where their files are no longer syncing. The tray icon had a syncing symbol, and some number of files in file explorer had the syncing icon (arrows), but nothing in Dropbox would actually update. Marking files as offline only didn't resolve the issue. Updating from 232.4.5988 to 233.4.4901 (in both cases) did not resolve the issue. Uninstalling and reinstalling did not resolve the issue, and now both users are stuck in an indexing loop where files appear to be indexing, but indexing will either restart, or it will finish and the previous behavior of forever syncing will return for a while, then start indexing again.
The Dropbox app works fine with their accounts on other machines. Is there a more aggressive uninstall process we should follow? Is there an old version of Dropbox we could install overtop? I'm seeing a couple similar posts recently, but not enough to make me think this is a widespread issue. My machine is running 232.4.5988 and doesn't have the issue.
