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I can't download the desktop app's latest version 232.4.5926. It redirects me to my home page.

Forgive me if I'm being stupid here, but no matter which version of the above I try to download, the link just redirects me to my Dropbox home and not a download... I've tried on multiple devices, multiple browsers, and both logged in and logged out of my Dropbox account but the same happens... Do I need some kind of authorisation or access to download these files? All I want is an offline installer to install on a machine behind a proxy...

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DeevUK

Hi Megan - thanks for your help.

So I've tried this on a MacOS device, a Windows device, and even my Android phone! Each time I click the link (including the new link in your most recent post) it just redirects to the dropbox.com homepage (which then redirects to dropbox.com/work on my corporate machine or to the Android app download page on my phone). HOWEVER I've just discovered that if I try to open the link using Incognito Mode in my browser, then it redirects me to the download page. Slightly baffling, but I've finally managed to get the file!

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Michele_B

Hey Deev, it sounds like you're on a secure environment...

DeevUK

Thanks Michele - although I'm not sure what you mean by that? I don't believe it to be a network restriction because I have tried a number of networks (I've even tried a mobile network on my phone and was again just directed to the dropbox home page...)

Michele_B

Ah ok, I was meaning, say, a job site or something like that, but I am now beginning to think that this is not the case. Did you install a firewall on your machine?

Megan

Hey there, @DeevUK let's see what we can find together about this!

I know you mentioned that you've tried multiple devices, but could you clarify the OS your main device's OS is using?

Can you try this link if you're using a desktop device and let me know if you notice any difference?

Keep me posted, and we'll take it from there.

DeevUK

Hi Megan - thanks for your help.